Operations Team Lead

vor 1 Monat


Berlin, Berlin, Deutschland Project A Ventures Vollzeit
About the Role

We're seeking a highly skilled Operations Team Lead to join our portfolio company in Berlin. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our business-critical services. Your primary focus will be on process optimization, customer satisfaction, and team leadership.

Our company is a leading supply chain platform that has revolutionized the way construction material orders are sourced, distributed, and financed. We're committed to unlocking the vast potential of cross-border supply for the Western Market and providing access to high-quality construction materials at a global scale.

As Operations Team Lead, you will be responsible for:

  • Ensuring timely and satisfactory resolution of all incoming customer inquiries while staying aligned with business objectives
  • Developing and implementing scalable processes
  • Identifying opportunities to improve the customer experience, increase retention, and generate additional post-sales revenue streams
  • Leading and mentoring a team of operations managers, providing coaching, support, and professional development opportunities
  • Collaborating with departments such as Logistics and Product to ensure seamless coordination and alignment on customer-related initiatives

To be successful in this role, you will require:

  • A Bachelor's degree or Master's degree in Business or a related field
  • Excellent communication skills in German and English
  • Experience in customer service, operations, or account management, with a proven track record of leading a team
  • Strong problem-solving skills, with the ability to navigate complex challenges effectively
  • Ideal experience with Salesforce, enhancing your ability to manage customer relationships and operations efficiently

Please note that eligibility to work within the EU is required for this role.



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