Operations Team Lead
vor 1 Monat
We're seeking a highly skilled Operations Team Lead to join our portfolio company in Berlin. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our business-critical services. Your primary focus will be on process optimization, customer satisfaction, and team leadership.
Our company is a leading supply chain platform that has revolutionized the way construction material orders are sourced, distributed, and financed. We're committed to unlocking the vast potential of cross-border supply for the Western Market and providing access to high-quality construction materials at a global scale.
As Operations Team Lead, you will be responsible for:
- Ensuring timely and satisfactory resolution of all incoming customer inquiries while staying aligned with business objectives
- Developing and implementing scalable processes
- Identifying opportunities to improve the customer experience, increase retention, and generate additional post-sales revenue streams
- Leading and mentoring a team of operations managers, providing coaching, support, and professional development opportunities
- Collaborating with departments such as Logistics and Product to ensure seamless coordination and alignment on customer-related initiatives
To be successful in this role, you will require:
- A Bachelor's degree or Master's degree in Business or a related field
- Excellent communication skills in German and English
- Experience in customer service, operations, or account management, with a proven track record of leading a team
- Strong problem-solving skills, with the ability to navigate complex challenges effectively
- Ideal experience with Salesforce, enhancing your ability to manage customer relationships and operations efficiently
Please note that eligibility to work within the EU is required for this role.
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