Customer Service Supervisor

vor 4 Wochen


Frankfurt am Main, Deutschland Misumi Vollzeit

**Your new challenges**:

- Identify training needs and execute trainings in collaboration with other CS Supervisors
- Identify process weaknesses and revise in collab with CS Supervisors and CS Teamleaders
- Project participation and support function to CS Teamleaders and CS Manager
- Close and steady communication towards CS Leaders and CS Members
- Execute and ensure smooth daily business operation and planning whithin each CS Team and micro Team
- First contact point in daily business customer escalation cases
- Support the operations team to ensure customer satisfaction

**You should bring**:

- Bachelor Degree in Business economics; or professional education in an commercial environment
- Work experience as a Customer Service Trainer or similar role
- 1-3 years experience in an international company
- Certified in continuous improvement methodology, i.e. KAIZEN
- Good German and English skills are required, additional language is a plus
- High stress resistance
- Striving for best results
- Pragmatic & solution oriented
- Proactive analyst and communicator
- Highly customer focused
- High level of patience and empathy
- Teamplayer and continuously self motivated and being able to motivate others

Severely disabled applicants will be given special consideration if they are equally qualified.

**Why us?**:

- Modern, secure, international working environment with flexible working hours and Mobile Working
- E-Learning platform and intercultural training
- Job bike
- Company pension scheme and healthcare
- Inhouse gym, day-care centre and restaurant at St. Martin Tower
- Events

**Your contact person**:
Derya Tanriverdi

**About us**:
MISUMI Europa is not like any other company

Our journey starts with Konichiwa - Because with us Japan meets Europe



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