Customer Success Executive
vor 6 Monaten
Vasion is looking for a talented Customer Success Executive to join our growing team in EMEA (specifically in Germany) that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes.
Customer Success Managers are responsible for revenue growth within existing customer accounts. As a Customer Success Manager you will regularly connect with customers as well as partner with Sales Managers, Executives and our Support teams to better understand the needs and vision of your customers. You will be directly responsible in guiding them to take full advantage of our product offerings. You will work closely with your Manager, Sales, Marketing and Support teams to communicate your customer’s needs and vision internally and to collaboratively ensure your customers are receiving a world-class experience.
Your goal should be to become a trusted advisor for your customers throughout their digital transformation journey.
**Requirements**:
- Develop a deep understanding of each client's goals, needs, and pain points to effectively identify and propose solutions that align with their objectives.
- Achieve quarterly sales quota as assigned. Create quotes and manage the procurement process for renewals and expansion.
- Build and maintain strong relationships with existing clients, acting as their main point of contact for all inquiries and support needs.
- Achieve or exceed challenging and changing monthly demo quotas and daily activity targets.
- Utilise CRM systems to track and manage sales activities, maintain accurate customer records, and report territory progress to management regularly.
- Develop knowledge of company products and solutions while learning industry trends through ongoing product and industry training.
- Collaborate with Account Management, Product Management, Product Support, and Marketing teams to ensure a world-class customer experience. Execute an Account Manager territory plan that includes analysing activity efficiency, customer’s budget cycles and procurement processes, as well as resource needs.
**Preferred Skills**:
- Exceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makers.
- Experience expansion sales of software or technology solutions in Tech or SaaS related industries.
- Results-driven mindset, with a passion for exceeding goals, customer retention and driving revenue growth.
- Highly self-motivated and able to work independently as well as collaboratively in a team environment.
- Strong business acumen and understanding of complex sales processes.
- Excellent presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
- Ability to work independently and manage a sales pipeline effectively.
- Working knowledge of sales software, tools, and processes.
- Experience of contract management and negotiation
- Extraordinary attention to detail, analytic, and deductive reasoning skills.
- Second language and project management skills would be desirable.
**Requirements**:
- Experience in SaaS related B2B sales or a similar industry.
- Experience using CRM software.
- Proven track record of meeting or exceeding challenging targets.
- Ability to travel up to 10% of the time to meet with clients and attend industry events
- This role requires a hybrid schedule that combines working from home and working in the company office in Wiesbaden, Germany.
- Fluent in German and English.
**Benefits**
- Being part of a fast growing, innovative, US based technology company
- Genuine work/life balance
- Competitive salary and package
- High potential for career advancement opportunities
- Vacation bonus
- Annual visit to US Headquarters
**Our Core Values**:
Vasion looks for people who will exemplify its four core values and are driven to become:
- Action Owners, with principles drawn from Extreme Ownership by Jocko Willink and Leif Babin
- Candor Seekers, illustrated in Radical Candor by Kim Scott
- People Builders, as detailed in Leadership and Self-deception by The Arbinger Institute
- Storytellers, guided by principles from Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller
About Vasion:
Additional Information:
Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics.
-
Customer Success
vor 6 Monaten
Wiesbaden, Deutschland app smart GMBH VollzeitWir suchen ab sofort einen: **Customer Success Manager (m/w/d) - 100% Remote** **Art der Stelle: Vollzeit, Festanstellung** Du hast Lust auf ein neues und spannendes Arbeitsumfeld? Du möchtest deine kreativen Ideen umsetzen? Du willst mit deiner Arbeit einen echten Mehrwert schaffen? Dann bewirb dich jetzt bei app smart in Wiesbaden! Unser modernes...
-
Client Success Consultant
Vor 2 Tagen
Wiesbaden, Hessen, Deutschland CSC (Corporation Service Company) VollzeitAbout the Role: As a Sales Account Manager, you will be responsible for managing a portfolio of existing clients across Germany, providing consultative support to enhance their digital brand strategy, identifying opportunities for upselling and cross-selling, collaborating with clients to ensure they are fully leveraging our solutions, and consistently...
-
Customer Service Team Leader, Wiesbaden
vor 3 Wochen
Wiesbaden, Hessen, Deutschland Bio-Techne VollzeitJob OverviewBio-Techne is a leading life science products supplier to the research industry. Our European headquarters is based in Abingdon, UK, with manufacturing facilities and subsidiaries across Europe.Role SummaryThis customer-centric role will drive exceptional service delivery, supporting our EMEA team's growth and success. As a hands-on leader, you...
-
Service Agent
vor 6 Monaten
Wiesbaden, Deutschland firma.de Firmenbaukasten AG Vollzeitfirma.de bietet einen **Arbeitsplatz **als **Service Agent (m/w/d) **in Wiesbaden. **Wer ist firma.de?** Wir lieben Gründer. firma.de bietet in einem One-Stop-Shop alles, was Gründer und Unternehmer vor und nach der Firmengründung brauchen - bürokratielos, schnell und individuell. In unserem Team gestaltest du vom ersten Tag an mit, denn wir legen viel...
-
Service Agent
vor 7 Monaten
Wiesbaden, Deutschland firma.de Firmenbaukasten AG Vollzeitfirma.de bietet einen **Arbeitsplatz **als **Service Agent (m/w/d) **in Wiesbaden. **Wer ist firma.de?** Wir lieben Gründer. firma.de bietet in einem One-Stop-Shop alles, was Gründer und Unternehmer vor und nach der Firmengründung brauchen - bürokratielos, schnell und individuell. In unserem Team gestaltest du vom ersten Tag an mit, denn wir legen viel...
-
Customer Support Agent
vor 7 Monaten
Wiesbaden, Deutschland PIMA Health & Safety GmbH Vollzeit**PIMA Health Group GmbH**: PIMA ist der richtige Partner, um Mitarbeiter und Unternehmen gesund erfolgreich zu machen! Wir kümmern uns in allen gesetzlichen, branchenspezifischen und individuellen Belangen ganzheitlich um die Gesundheit der Menschen im Unternehmen: von der strategischen Zielsetzung bis zur Umsetzung und Auswertung. Gesundheit,...
-
Customer Service Team Leader
vor 6 Monaten
Wiesbaden, Deutschland Bio-techne VollzeitBio-Techne is a leading supplier of life science products to the research industry. The company is growing at a fast pace both organically and through acquisitions. The European headquarters is based in Abingdon, UK with a manufacturing facility in Bristol and subsidiaries in Ireland, France, Germany, Switzerland, Italy, Spain, Poland, Hungary and Czech...
-
Digital Health Solution Executive
vor 6 Monaten
Wiesbaden, Deutschland Abbott Laboratories Vollzeit**About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. In Germany, Abbott has more than 3,000 employees working in manufacturing, research and development, logistics, sales, and marketing. They are...
-
Customer Service Advisor, Wiesbaden.
vor 5 Monaten
Wiesbaden, Deutschland Bio-Techne VollzeitDescription Bio-Techne is a leading supplier of life science products to the research industry. The company is growing at a fast pace both organically and through acquisitions. The European headquarters is based in Abingdon, UK with a manufacturing facility in Bristol and subsidiaries in Ireland, France, Germany, Switzerland, Italy, Spain,...
-
Customer Support Engineer
vor 6 Monaten
Wiesbaden, Deutschland Oxford Instruments VollzeitAt Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest...
-
Rental Sales Agent
vor 2 Monaten
Wiesbaden, Deutschland sh! Gmbh VollzeitWe, the sh! GmbH - Sixt Rent a Car Agency, are looking for strong, service-oriented sales advisors / customer advisors (M/F / d) for our location in Wiesbaden as soon as possible. **Your job - takes off like our cars**: - You advise our customers in the rental station - You rent our high quality and modern vehicles - You sell additional services related...
-
Rental Sales Agent
vor 6 Monaten
Wiesbaden, Deutschland sh! Gmbh VollzeitWe, the sh! GmbH - Sixt Rent a Car Agency, are looking for strong, service-oriented sales advisors / customer advisors (M/F / d) for our location in Wiesbaden as soon as possible. **Your job - takes off like our cars**: - You advise our customers in the rental station - You rent our high quality and modern vehicles - You sell additional services related...
-
Customer Service Team Leader, Wiesbaden
vor 7 Monaten
Wiesbaden, Deutschland Bio-Techne VollzeitDescription Bio-Techne is a leading supplier of life science products to the research industry. The company is growing at a fast pace both organically and through acquisitions. The European headquarters is based in Abingdon, UK with a manufacturing facility in Bristol and subsidiaries in Ireland, France, Germany, Switzerland, Italy, Spain, Poland,...
-
Customer Service Advisor
vor 6 Monaten
Wiesbaden, Deutschland Bio-techne VollzeitBio-Techne is a leading supplier of life science products to the research industry. The company is growing at a fast pace both organically and through acquisitions. The European headquarters is based in Abingdon, UK with a manufacturing facility in Bristol and subsidiaries in Ireland, France, Germany, Switzerland, Italy, Spain, Poland, Hungary and Czech...
-
Export Specialist
vor 6 Monaten
Wiesbaden, Deutschland Abbott Laboratories Vollzeit**About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. In Germany, Abbott has more than 4,000 employees working in manufacturing, research and development, logistics, manufacturing, sales and...
-
Customer Service Representative E&i
vor 3 Wochen
Wiesbaden, Deutschland Dupont VollzeitAt DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is...
-
Technical Customer Support Specialist
vor 4 Monaten
Wiesbaden, Deutschland Abbott VollzeitAbout Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.We’re always looking towards the future, anticipating changes in medical science and technology. In Germany, Abbott has more than 4,000 employees working in manufacturing, research and development, logistics, manufacturing,sales and...
-
Customer Service Coordinator
vor 7 Monaten
Wiesbaden, Deutschland Abbott Laboratories Vollzeit**About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. In Germany, Abbott has more than 3,000 employees working in manufacturing, research and development, logistics, manufacturing, sales and...
-
Customer Service Representative E&i
vor 19 Stunden
Wiesbaden, Deutschland Dupont VollzeitAt DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is...
-
Wiesbaden, Deutschland ökoloco GmbH Vollzeitdenn ökoloco hat frühzeitig erkannt, dass die Digitalisierung neue Möglichkeiten für einen transparenten Kaufprozess bei Heizungen mit dem Fokus auf Wärmepumpen bietet. Wir möchten, dass unsere Mitarbeiter bei uns mitdenken, mitreden, und am Ende des Tages mit einem Lächeln nach Hause gehen, weil sie die Welt wieder ein bisschen grüner gemacht haben....
