Customer Service Representative E&i

vor 1 Tag

Wiesbaden, Deutschland Dupont Vollzeit

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you

We are excited to share that on May 22, 2024, DuPont announced plans to separate(1) into three industry-leading, independent publicly traded companies. This strategic move will create focused businesses with distinct investment profiles. We believe the proposed separations will create opportunities for all three future companies to better serve their customers and unlock long-term value for stakeholders. This process is expected to take 18-24 months from the date of announcement to complete. We are committed to supporting our employees throughout this transition and ensuring a smooth and successful separation process. We look forward to welcoming new talent who are interested in contributing to the continued success and growth of our evolving organization.

**WHY JOIN US?**

**Our purpose is to empower the world with essential innovations to thrive. We work on things that matter**

Have the **Opportunity** to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.

Get to **Experience** a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all

Get to know our** Purpose** and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

**Your key responsibilities**:

- Perform Customer Service tasks for an assigned portfolio of customers working as part of a team to ensure a high level of customer satisfaction.
- Receives and processes all types of customer orders including complex and / or export orders.
- Responsible for inquiry & order handling process from beginning to end.
- Acts as a primary customer interface for important external customers, distributors, potential customers and other roles internal to the business. Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understands the business model.
- Pro-actively interacts with customer for notification of late orders due to product availability, transportation issues.
- Interacts with broader network of Internal DuPont Partners to ensure that the customers’ requirements are understood and commitments are met.
- Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.
- Performs quality control checks and takes subsequent corrective actions.
- Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
- Follows desk procedures/policies.
- Is able to provide backup coverage for other CSRs.

**Qualifications**:

- Bachelor degree / Apprenticeship or equivalent. Prior experience in a customer service or logistics role.
- Language skills : Fluent in English and German; Arabic or Turkish is a plus.
- IT skills: Knowledge of SAP, SFDC Service Cloud and Excel.
- Experience in Customer Service
- Strong interpersonal skills; good teamwork & collaboration.
- Good written & verbal communication skills.
- Understanding of the Sales to Cash process.

**Location**
- Wiesbaden Germany

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