Customer Service Coordinator
vor 6 Monaten
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
In Germany, Abbott has more than 3,000 employees working in manufacturing, research and development, logistics, manufacturing, sales and marketing. They are located at Abbott's German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena and Hamburg.
**W**orking at Abbott**
At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:
- Career development with an international company where you can grow the career you dream of
- An attractive benefits package (e.g. attractive Abbott Pension Plan, a company bike, employee stock purchase program)
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
- A challenging position in a fast-growing crisis independent industry
- To become part of a dynamic, highly educated, highly skilled, and motivated team
- Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
- Multi-national environment, where we foster the development of our talents within the enterprise
**The Opportunity**
This position works out of our Wiesbaden location in the Abbott Diabetes Care (ADC) - Abbott GmbH. We’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.
**Your tasks**:
- Management of (external 3rd party) customer service team(s) in consideration of quality policies
- Ownership of understanding and improving client satisfaction levels measured in Net Promoter Score (NPS), identification of process gaps and development of mitigation plans
- Design and implementation of new processes under supervision of customer service manager
- Takes ownership of understanding and improving client satisfaction levels, identifying performance gaps and ensuring closing of those gaps
- Verification of incoming monthly invoices
- Accomplish customer service human resource goals by orienting, training, assigning, scheduling, coaching, counseling external call agents; communicating and tracking of job expectations and goals; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
**Your qualification**:
- Post graduate diploma or University degree and/or adequate degree and on-the-job business exposure
- 1 to 3 years of work experience required
- Proven project management and analytical skills
- Call center and/or customer service work experience
- Experience in organizations promoting end customer products online
- Fluent in German and English language
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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