Operations & Support Specialist

Vor 4 Tagen

Berlin, Deutschland Masterschool Vollzeit

**About Masterschool**

Masterschool is a global network of career training schools. Our online programs, designed by industry experts, reflect the market’s ever-changing needs and equip our students with the knowledge they need to succeed in today’s workforce. We don’t just teach new skills; we mentor, motivate, and empower our students throughout their entire career journey—from aspiring learners to accomplished tech professionals. With a focus on real-world training and an unwavering supportive network, Masterschool is where potential meets opportunity.

**About the Role**

As the Student Support and Operations Manager, you will be at the heart of our operations, playing a crucial role in ensuring a seamless experience for both students and team members. In this hybrid position, you’ll combine direct student support with hands-on operational management, overseeing everything from office coordination and management to laptop logistics. You’ll be the go-to person for solving problems, supporting students through their journey, and keeping our Berlin office running smoothly—all while making a real impact on the success of our programs and the people we support.

**Key Responsibilities**

**Student Support**
- Coordinate with external suppliers to ensure timely and efficient delivery of student hardware.
- Organize in-person student networking events.
- Deliver proactive phone support for students with limited computer literacy at the start of our programs.

**Business Operations**
- Handle key operational tasks to ensure smooth business operations behind the scenes.
- Coordinate with external suppliers for office supplies, gifts, food, and other business-required tools.
- Manage the operations for company events.
- Ensure seamless communication with our Tel Aviv headquarters regarding equipment and other operational requirements for our Germany-based team.

**Requirements**:
**Qualifications**
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Proficiency in Excel, Google Sheets, and general data management.
- Excellent communication skills (both written and verbal), with fluency in English and German.
- Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment.
- Customer-oriented attitude with a passion for supporting students and team members.
- Strong problem-solving skills, with a proactive and solutions-oriented mindset.
- Experience in student support, operational coordination, or event management is a plus.
- Comfortable working in a dynamic, international startup environment.
- Work from the Berlin office at least three times a week

**_ Please submit your CV in English_

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