Product Support Specialist
vor 3 Monaten
**Join us on our mission to make a better world of work.**
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
**How you can help make a better world of work**
As part of this team of amazing humans, you will:
- Educate and empower our customers to be better Culture Amp users and become People Geeks
- Serve as an internal resource for all departments and help them be successful - this might look like responding to “quick questions” in Slack or even joining a virtual meeting to serve as the product expert
- Be responsible for ensuring that customer data is handled securely - we are gatekeepers and manage internal requests for access to accounts by other team members at Culture Amp.
- Be a customer advocate by providing feedback to the product and engineering team on improving the platform to better solve our customers’ challenges
- Partner with the Customer Organization across multiple time zones (we are a globally distributed team) to continuously improve our customer experience as our customer base grows
You have:
- Fluent or C2 English language skills with experience in a professional setting (required)
- Fluent or C2 German language skills with experience in a professional setting (Nice to have)
Soft Skills:
- You enjoy interacting with people and building relationships with customers
- You are able to empathize with customers in a genuine way that lets them know you care about their issues
- You have the ability to explain technical issues in simple terms
- You know when to ask open-ended questions vs. close-ended questions to best understand an issue
- You are professionally self-directed and self-motivated
- You are naturally curious and love to learn. The more technical the better
**Experience**:
- You have been a member of a globally distributed team supporting a SaaS product or similar experience in a customer-facing role
- You have ideally used help desk systems (Intercom, Zendesk, Freshdesk, Help Scout, etc.) as your primary tool in previous roles
- You are no stranger to helping multiple customers at once in a high-velocity service environment.
We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:
- Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
- Programs, coaching, and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
- Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
- Extended year-end breaks: An extended refresh period at the end of year
- Excellent parental leave and in work support program available from day 1 of joining Culture Amp
- 5 Social Impact Days a year to make a positive impact on the community outside of work
- MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
- Medical insurance coverage for you and your family (Available for US & UK only)
Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.
We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.
**Please keep reading...
-
Specialist, Product Support
vor 6 Monaten
Berlin, Deutschland Delivery Hero VollzeitBe our next Hero! - Join the world’s leading local delivery platform. We are looking for a Specialist, Product Support (all genders) to join the Global Logistics Team on our journey to always deliver amazing experiences. The team is a bidirectional value-adding interface between global product/technology teams and local teams across the globe. The role...
-
Product Support Specialist
vor 2 Monaten
Berlin, Deutschland Secfix Vollzeit**About Secfix** Secfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company’s tech stack (like AWS, Azure AD, Jira, etc.), automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant. **About Our...
-
Product Support
vor 6 Monaten
Berlin, Deutschland Via VollzeitVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Unbelievable partner support is a critical part of the Via brand, and we're looking for the best in the business. As a **Product Support and Operations...
-
Product Support
vor 6 Monaten
Berlin, Deutschland Via VollzeitVia is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Unbelievable partner support is a critical part of the Via brand, and we’re looking for the best in the business. As a **Product Support and Operations...
-
Product Support Specialist
vor 3 Monaten
Berlin, Deutschland Mural (Analytics) Vollzeit**Posting** Hello! I’m Allie, Head of Support at Ashby. I'm excited to share that we're hiring a Product Support Specialist in EMEA, specifically in Poland, Hungary or the Czech Republic. Over the past two years, we’ve built a team of Ashby experts who delight our customers with their keen attention to detail, deep product knowledge, and fast service....
-
Product Support Specialist
vor 6 Monaten
Berlin, Deutschland Ashby Vollzeit**Posting** Hello! I’m Allie, Head of Support at Ashby. I'm excited to share that we're hiring a Product Support Specialist in EMEA, specifically in Poland, Hungary or the Czech Republic. Over the past two years, we’ve built a team of Ashby experts who delight our customers with their keen attention to detail, deep product knowledge, and fast service....
-
Product Support Specialist Norwegian/swedish
vor 21 Stunden
Berlin, Deutschland ALSO Gruppe VollzeitALSO is one of the leading technology providers for the ICT industry currently active in 24 countries in Europe and in a total of 90 countries worldwide via PaaS partners. In 2020, net sales of the Swiss-based company, which employs around 4000 people, amounted to 11.9 billion euros. The ALSO ecosystem offers around 110 000 resellers hardware, software and...
-
Senior Specialist, Product Performance
vor 7 Monaten
Berlin, Deutschland Delivery Hero VollzeitBe our next Hero! - Join the world’s leading local delivery platform. We are looking for a Senior Specialist, Product Performance (all genders) to join our Logistics Product Operations team on our journey to always deliver amazing experiences. The team is a bidirectional value-adding interface between global product/technology teams and local teams...
-
Product Support Specialist
vor 21 Stunden
Berlin, Deutschland Bruker VollzeitOverview: As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been...
-
Product Specialist
vor 7 Monaten
Berlin, Deutschland MPB VollzeitMPB is the world’s largest online platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. We have offices in Berlin, Brighton and Brooklyn and we are rapidly growing in all markets. As we continue to grow, we’re expanding our Product Specialist team. As a Product...
-
Specialist, Product Operations
vor 6 Monaten
Berlin, Deutschland Delivery Hero VollzeitBe our next Hero! - Join the world’s leading local delivery platform. We are looking for a Specialist, Product Operations (all genders) to join our Logistics Product Operations team on our journey to always deliver amazing experiences. The team is a bidirectional value-adding interface between global product/technology teams and local teams across the...
-
Customer Support Specialist
vor 7 Monaten
Berlin, Deutschland AMBOSS VollzeitHello, we are AMBOSS and we are looking for the next Customer Support Specialist. With our team, your support will reach further than ever before! As a Customer Support Specialist, you will embody the crucial connection between AMBOSS and its users, helping to improve medical care for millions of people. Our mission is to enable clinicians and students...
-
Customer Support Specialist
vor 7 Monaten
Berlin, Deutschland Linearity VollzeitLinearity is a powerful and award-winning marketing design software suite that simplifies the asset creation process. The platform boasts a wide range of groundbreaking features and is trusted by leading brands like Apple, Disney, and Microsoft. Linearity Curve allows designers to create precision vector assets 30% faster than with competing tools, and...
-
Event Support Specialist
vor 6 Monaten
Berlin, Deutschland Ticketmaster GmbH VollzeitJOB DESCRIPTION - EVENT SUPPORT SPECIALIST (Ticketing) **Location**: Berlin **Division**: Ticketmaster International **Line Manager**: TBD **Contract Terms**: Permanent THE TEAM Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are...
-
Client Support Specialist Sport Xr
vor 7 Monaten
Berlin, Deutschland Ticketmaster GmbH VollzeitJob Description jOB DESCRIPTION - CLIENT SUPPORT SPECIALIST sport **Location**: Germany **Division**: Ticketmaster International **Line Manager**: Regional Operations Director **Contract Terms**: Permanent THE TEAM Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all...
-
Specialist, Product Support
vor 3 Monaten
Berlin, Deutschland Delivery Hero Vollzeit**Company Description** As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our...
-
Event Support Specialist
vor 6 Monaten
Berlin, Deutschland Ticketmaster GmbH VollzeitJOB DESCRIPTION - EVENT SUPPORT SPECIALIST (Ticketing) **Location**: Berlin **Division**: Ticketmaster International **Line Manager**: TBD **Contract Terms**: Permanent THE TEAM Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are...
-
Working Student
vor 7 Monaten
Berlin, Deutschland Delivery Hero VollzeitWe are looking for a Working Student - Product Operations Specialist to join our Q-commerce team and reinvent on-demand delivery with us. If you’re a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin! Quick Commerce refers to Delivery Hero’s efforts to deliver groceries and...
-
Senior Specialist, Product Operations
vor 4 Monaten
Berlin, Deutschland Delivery Hero Vollzeit**Company Description** As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our...
-
German Social Media Support Specialist
vor 4 Wochen
Berlin, Deutschland Atlean World Vollzeit**German & English speaker - Social Media Support Specialist** **Lisbon** offers the perfect opportunity to **gain valuable skills**, **boost your CV**, and **expand your professional network**. With a vibrant culture, exciting activities, and comprehensive benefits. Our projects offer a supportive environment that fosters personal growth, work-life...
