Customer Success Lead

Vor 7 Tagen

Munich, Bayern, Deutschland cubemos GmbH Vollzeit
Your Responsibilities

We at cubemos empower SMEs to autonomously and digitally comply with ESG regulation, such as the CSRD or the CSDDD. Simply, instantly and efficiently, no excel sheets or expensive consultants necessary. Join us in defining the future of ESG and become the most impactful sustainability expert for SMEs in the whole of Europe.

  • Manage and develop your own portfolio of notable cubemos clients
  • Ensure the highest standard of customer satisfaction during the transition from Sales to Customer Success
  • Continuously ensure effective alignment with internal (Sales/Product/Marketing/Support, etc.) and external stakeholders
  • Take responsibility for customer retention, usage, and upselling
  • Communicate and support our customers throughout the entire customer lifecycle
  • Help your customers achieve their desired sustainability goals through the use of cubemos
  • Nurture relationships that yield strong references and enable recommendations
  • Continuously receive feedback from customers to improve cubemos solutions
  • As an ambassador for Cubemos, become a thought leader on current developments in ESG, sustainability, EU regulations, and action plans for companies
Your Profile
  • Full German proficiency (C2) is required for this position.
  • You have in-depth practical experience (2+ years) as an Customer Success Manager or Consultant.
  • You have had experience with ESG regulation, as well as sustainability standards and requirements that companies typically must fulfill.
  • You understand the challenges and difficulties, but also opportunities, SMEs are facing regarding the necessary sustainability requirements.
  • You are tech-savvy and passionate about delivering digital solutions.
  • You have a solution-oriented mindset and enjoy initiating practical solutions to complex problems.
  • You are ambitious and strive to make an impact.
  • You show strong interpersonal and communication skills .
About us

At cubemos, we're shaping the future for sustainability managers. It's incredibly inspiring to tackle this challenge every day as a team. Our team is a dynamic, international, and interdisciplinary blend of tech enthusiasts and sustainability advocates. Our founders, who met at the Center for Digital Technology and Management (CDTM), share a passion for melding impact and technology.

Cubemos consists of an innovative, passionate team dedicated to making ESG principles applicable and digitally implementable for every company. We are firm believers in co-creation and constantly strive for improvement. Our three core values underpin our company ethos, with every team member embodying and internalizing them:

TRUST: Mutual trust forms the basis of our actions. This allows us to freely express our opinions and step out of our comfort zone.
CREATE: We define ourselves by what we, as a company and as individuals, create.
OWNERSHIP: Everyone takes full responsibility for their actions and results, aiming for daily improvement.

Why should you join cubemos?

  • You want to be part of our mission to become Europe's leading SaaS for sustainability managers.
  • You can rely on a stable business model that works including a user base that significantly grows from month-to-month.
  • You like to work in cross-functional teams to solve key problems of our curstomers. Ranging from Materiality Assessment, over to Sustainability (ESG) Data Collection and Report generation.
  • Our motivation extends beyond attractive compensation; it's rooted in our diverse backgrounds, cultures, and disciplines. This diversity enriches our learning, fostering daily collaboration and mutual growth.


Next to the attractive compensation package, here are the other essentials:

Fresh fruit, tea, and an impressive coffee machine.
A cool office in Munich.
Regular team events, including Oktoberfest, summer fest, and more.
And what else?

Table tennis and darts.
Monthly company dinners.
Subsidized EGYM Wellpass membership with access to over 6000 fitness studios, wellness facilities, and more.
Explore Munich with one of our three office eScooters.
Opportunities for educational development.
Home office option for two days a week.
Remote work: Work internationally for up to two weeks per year.

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