Coordinator Land Operation

Vor 3 Tagen

Hamburg, Deutschland Riverside Collection GmbH & Co KG Vollzeit

This position is primarily responsible for assisting the Director Land Operation in coordinating and overseeing the successful operation of several ships through the flow of information to Hotels, Tour Operator, Shorex Managers and the Reservation Office if needed. This position is based in Hamburg, Germany. You must have the legal right to live and work in Germany.

Essential duties and responsibilities include, but are not limited to the following:

- Preparation of all tour related files and documents prior to the operational season.
- Ensuring tour booking systems are updated on a continuous basis and new information is entered in a timely fashion.
- Validates accuracy of cruise manifests, and convey appropriate changes to necessary suppliers, and Operations Team
- Maintains accurate guest counts by shore excursion and cruise departure for costing control.
- Helps coordinate the delivery of any custom services, requested by groups/charters.
- Emergency management in case of any disruptions of the cruise itineraries.
- Excellent organizational, interpersonal communication and computer skills.
- German and English fluency is required, French and other European languages are an advantage.
- Good skills in MS Office programs including MS Teams, Word, Excel, and PowerPoint.
- Knowledge in Seaware and MXP is a plus
- Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
- Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
- Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
- Must be able to work independently and productively with minimum supervision.
- Recognize problems, identify possible causes and resolve routine problems.
- Extensive knowledge of European river cruise ports and destinations desired.

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