Regional Operations Coordinator

vor 5 Monaten

Hamburg, Deutschland CAI Logistics Vollzeit

**Job Title**:RegionalOperations Coordinator

**Grade**:Individual Contributor

**Department**:Operations

**Reports To**:Regional Operations Manager

**Exempt/Non-Exempt**: Non-Exempt

**Function**:The purpose of the Regional Operations Coordinator is to provide operational services to facilitate the equipment control, billing and customer service functions on a timely, accurate and effective basis for equipment and customers in a designated geographical region.

**Duties and Responsibilities**:

- Primary role for German Swap Body business, including updating excel spreadsheets with damage information and general admin involved with insurance claims for Inservice damages.
- Provide professional, responsive customer service to local and international customer requests for equipment or information.
- Process customer requests for pick up or drop off equipment in accordance with operational procedures and business terms.
- Coordinate equipment control and damage approval activities with storage and repair depot vendors in accordance with technical and operational procedures.
- Follow up with customers and depots to ensure equipment is moving through the maintenance and repair cycle on a timely basis.
- Update container damage status in central computer system. Resolve discrepancies between EDI activity sent electronically by depot vendors and the system status.
- Reconcile vendor invoices and purchase orders for depot, survey and drayage expenses.
- Process invoices for the sale of equipment and coordinate pick up with depot and buyer.
- Assist marketing with regional customer requirements in both the leasing and selling of equipment.
- Liaise with regional offices and agents and other departments to provide internal customer service and coordinate activities.
- Perform activity and inventory reconciliations on a bi-monthly basis for gate buy customers and consignment yards.
- Other projects as assigned.

**Preferred Qualifications and Skills**:

- 2+ years office experience in an administrative or operational capacity
- Container leasing or shipping industry experience preferred
- Bachelor's degree preferred
- Excellent attention to details
- Excellent verbal and written communication skills
- Strong customer service skills
- Proficient in Word and basic Excel functions
- Ability to multi-task and manage multiple projects while maintaining quality of performance is a must
- Ability to work collaboratively as well as individually in a fast-paced environment
- Fluent in German and English
- CAI International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability_.

Pay: 50,000.00€ - 55,000.00€ per year

Ability to commute/relocate:

- 20354 Hamburg: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Administrative: 2 years (required)

**Language**:

- English (required)
- German (required)

Work Location: Hybrid remote in 20354 Hamburg

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