Associate Specialist, Services

vor 6 Monaten

Munich, Deutschland Yext Vollzeit

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work®

In the **Associate Specialist, Services** role, you'll have the opportunity to work with some of our largest customers across the entire product suite including Pages, Content, Reviews, Listings, Analytics and more You will gain a comprehensive understanding of complex enterprise businesses' digital strategy/goals while providing personalized, consultative, and technical support.

**What You'll Do**
- Establish yourself as a dependable, solution-oriented Yextpert who can creatively and professionally advise clients on digital presence best practices
- Maintain inbound queue management strategies to ensure adherence to the SLA
- Provide consultative and training services through 1:1 and group advisory settings via webinars, and virtual meetings
- Craft help articles and other support materials to empower users to serve themselves
- Interpret customer requests, tailor your conversations according to their needs, and effectively communicate these needs to ensure we are exceeding client expectations - every time
- Work cross-functionally with Client Success, Operations, Engineering and Product teams to deliver full 360-support and surface trends that enhance the end-user experience
- Ideate, build and scale new ways of thinking about the value our services bring to clients as well as our internal operational efficiency
- Specialize in client and industry knowledge to become a Client/Industry Subject Matter Expert by participating in account meetings and documenting new features and client-specific processes
- Maintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/AHT)

**What You Have**
- BA/BS degree or a similar college-level education
- Interest in pursuing a career in Customer Success, Services or Support within the SAAS space
- Customer-facing experience, ideally in an online setting such as telephone/online support, training or in-person retail experience
- The ability to think creatively, analyze, and understand complicated and abstract ideas
- Outstanding and effective interpersonal skills
- Evidence of taking leadership or distinguishing yourself from your peers, especially in team or social activities
- Ability to work quickly and independently with excellent time management skills
- Excellent written and verbal communication skills that can be tailored to a broad range of people in English & German
- Strong computer skills, including typing skills, and the ability to adapt quickly to new programs
- A knack for synthesizing technical concepts into digestible bits of information and effectively convey this information to others
- Ability to work 40 hours/week.

LI-JS2

  • Associate/senior Associate, Venture Capital Fund

    vor 6 Monaten

    Munich, Deutschland PER, Private Equity Recruitment Vollzeit

    Associate/Senior Associate, Venture Capital Fund, Munich, Germany **About our client** Our client is a global venture capital firm with investments in technology companies across the US, Europe and Israel. Their strategic focus encompasses hardware, software, and services, particularly in sectors such as manufacturing, transformation, and sustainability,...

  • Trustcenter Service Specialist

    vor 6 Monaten

    Munich, Deutschland Landesamt für Digitalisierung, Breitband und Vermessung Vollzeit

    Landesamt für Digitalisierung, Breitband und Vermessung Trustcenter Service Specialist (w/m/d) München Das IT-Dienstleistungszentrum (IT-DLZ) stellt leistungsfähige und zukunftsorientierte E-Government-Anwendungen sowie zentrale Infrastrukturen für den Betrieb von IT-Systemen für den Freistaat Bayern zur Verfügung. Wenn Sie auf der...

  • Associate - Agency & Trustee Services (M/w/d)

    vor 6 Monaten

    Munich, Deutschland Lenwood Capital GmbH Vollzeit

    **ASSOCIATE - AGENCY & TRUSTEE SERVICES (M/W/D)**: Für unser **Team in München** suchen wir ab sofort einen **Associate **(m/w/d) für den Bereich **Agency & Trustee **der **Lenwood Services GmbH**. Lenwood Services GmbH übernimmt die treuhänderische Verwahrung von Kreditsicherheiten von Gläubigern. Die Kreditsicherheiten werden für ausgereichte...

  • Associate, Client Services

    vor 6 Monaten

    Munich, Deutschland Dimensional Fund Advisors Ltd Vollzeit

    **Associate, Sales & Client Services (M/W/D)** The Global Client Group (GCG) is Dimensional’s distribution arm, comprising of sales channels that target a diverse client set. By putting the client first, we strive to transform the way the world invests, and our solutions are a testament to the value provided to our clients. Reporting to the Head of...

  • Skilled Media Services Specialist

    vor 2 Wochen

    Munich, Bayern, Deutschland Sky Deutschland GmbH Vollzeit

    Job OverviewWe are seeking a highly motivated and detail-oriented Skilled Media Services Specialist to join our team at Sky Deutschland GmbH.

  • Associate Director External Service Providers

    vor 6 Monaten

    Munich, Deutschland Novartis Vollzeit

    385055BR **Associate Director External Service Providers Quality (d/f/m)**: Germany **About the role** **Location**:Holzkirchen, Germany #hybrid As an Associate Director of External Service Providers (ESP) Quality Assurance, you will be contributing to Novartis Global Development for selection and qualification of ESP and managing the implementation of...

  • Associate, Client Services

    vor 5 Monaten

    Munich, Deutschland Dimensional Fund Advisors Vollzeit

    Notes to applicants: - Most roles at Dimensional will be part of our best-of-both hybrid working model. This includes working together in the office on Tuesdays, Wednesdays and Thursdays, and choosing to work in the office or remotely on Mondays and Fridays. This maximizes in person collaboration and interaction while simultaneously providing flexibility....

  • Customer Service Specialist

    vor 6 Monaten

    Munich, Deutschland Red Bull Vollzeit

    Customer Service ist das Bindeglied zwischen unserem Unternehmen und unseren Kunden. Bei uns geht es nicht nur darum, Anfragen zu bearbeiten, sondern darum, Beziehungen aufzubauen und ein positives Erlebnis zu schaffen. Tauchen Sie ein in die faszinierende Welt des Customer Service, wo Teamarbeit, Kommunikation und die Freude daran, Menschen zu helfen, im...

  • Customer Service Specialist

    vor 6 Monaten

    Munich, Deutschland Pommes Freunde Franchise GmbH Vollzeit

    **Wir sind Pommes Freunde!**: **„Sehr guter Service“, „Super leckere Pommes“**: - solche Kommentare freuen Dich? Für die Weiterentwicklung und Verbesserung unseres Pommes Freunde Konzeptes sorgt unser Team in der Zentrale. Wir wollen unsere Kunden in allen Filialen weiterhin mit frischen Pommes, Burgern, Currywurst oder Hotdogs begeistern und den...

  • Customer Service Specialist

    vor 6 Monaten

    Munich, Deutschland Pommes Freunde Franchise GmbH Vollzeit

    **Wir sind Pommes Freunde!**: **„Sehr guter Service“, „Super leckere Pommes“**: - solche Kommentare freuen Dich? Für die Weiterentwicklung und Verbesserung unseres Pommes Freunde Konzeptes sorgt unser Team in der Zentrale. Wir wollen unsere Kunden in allen Filialen weiterhin mit frischen Pommes, Burgern, Currywurst oder Hotdogs begeistern und den...

  • Rechtsanwalt (Gn) Als (Senior) Associate

    vor 6 Monaten

    Munich, Deutschland Rexlegal Vollzeit

    **FIRMENPROFIL** Unser Mandant ist eine global agierende Wirtschaftskanzlei mit Wurzeln in London. Aus derzeit vier deutschen Büros heraus, beraten ca. 100 Steuerberater/innen und Jurist/innen Mandanten aus den Branchen Energie, Transport und Schifffahrt bei Ihrem Tagesgeschäft und bei grenzüberschreitenden und nationalen Transaktionen. Global zählt...

  • Senior Associate

    vor 4 Wochen

    Munich, Bayern, Deutschland Charles River Associates Vollzeit

    About Charles River AssociatesWe offer economic, financial, and strategic expertise to major law firms, corporations, and governments worldwide. For nearly 60 years, our experts have addressed complex challenges by combining rigorous research, cutting-edge methodology, and proven experience.We provide economic advice on competition policy and regulation,...

  • Associate, Client Services

    vor 6 Monaten

    Munich, Deutschland Dimensional Fund Advisors Vollzeit

    Job Description: Associate, Sales & Client Services (M/W/D)   The Global Client Group (GCG) is Dimensional’s distribution arm, comprising of sales channels that target a diverse client set. By putting the client first, we strive to transform the way the world invests, and our solutions are a testament to the value provided to our clients.  ...

  • Founders Associate

    vor 6 Monaten

    Munich, Deutschland FENKA Robotics GmbH Vollzeit

    FENKA Robotics ist ein early-stage Startup Unternehmen und fokussiert auf den Vertrieb und den Service rund um Serviceroboter. Mit FENKA's Robotics-as-a-Service Modell können Dienstleistungsunternehmen Serviceroboter mieten, Flotten aufbauen und trotz Fachkräftemangels wachsen. FENKA ist Venture Capital finanziert, hat im letzten Sommer € 1,7m in der...

  • Specialist Bankbuchhaltung

    vor 6 Monaten

    Munich, Deutschland HR-Recruiting Services GmbH Vollzeit

    Ein führendes Unternehmen im Bereich Gesundheits-IT sucht einen Specialist Bankbuchhaltung (m/w/d), welcher dabei unterstützen soll, das hohe Aufkommen im Bereich der Bankenverwaltung und Debitorenverwaltung zu bewältigen. Als Unternehmen, das sich der digitalen Transformation verschrieben hat, ist man auf der Suche nach Mitarbeitenden, um gemeinsam den...

  • Associate Services Consultant

    vor 1 Monat

    Munich, Bayern, Deutschland Celonis Vollzeit

    We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. Our mission is to unlock productivity by placing data and intelligence at the core of business processes.The TeamYou will be joining the Celonis Services team, which drives product success along three core principles: simplicity, focus, and...

  • Customer Service Operations Specialist

    vor 3 Wochen

    Munich, Bayern, Deutschland Westwing Group SE Vollzeit

    About the RoleWe are seeking a highly motivated and organized Customer Service Operations Specialist to join our team. As a Customer Service Operations Specialist, you will play a crucial role in ensuring the success of our customer service operations by providing administrative support and ensuring the day-to-day business of customer service runs...

  • Customer Service Specialist

    vor 6 Monaten

    Munich, Deutschland Red Bull Vollzeit

    **Unternehmensbeschreibung**: **Customer Service ist das Bindeglied zwischen unserem Unternehmen und unseren Kunden. Bei uns geht es nicht nur darum, Anfragen zu bearbeiten, sondern darum, Beziehungen aufzubauen und ein positives Erlebnis zu schaffen. Tauchen Sie ein in die faszinierende Welt des Customer Service, wo Teamarbeit, Kommunikation und die Freude...

  • Client Success Associate

    vor 3 Wochen

    Munich, Deutschland Scalable Capital Vollzeit

    Client Success Associate (m/w/d) - Account Services Vollzeit Job Experience Level: Early Career Abteilung: Client Success Unternehmensbeschreibung Scalable Capital ist eine führende digitale Investmentplattform in Europa. Mit dem Scalable Broker können unsere Kund:innen eigenständig Aktien, ETFs, Fonds und mehr handeln sowie attraktive...

  • Client Success Associate

    vor 1 Woche

    Munich, Deutschland Scalable Capital Vollzeit

    Client Success Associate (m/w/d) - Account Services Vollzeit Job Experience Level: Early Career Abteilung: Client Success Unternehmensbeschreibung Scalable Capital ist eine führende digitale Investmentplattform in Europa. Mit dem Scalable Broker können unsere Kund:innen eigenständig Aktien, ETFs, Fonds und mehr handeln sowie attraktive...