Customer Service Operations Specialist
vor 1 Tag
We are seeking a highly motivated and organized Customer Service Operations Specialist to join our team. As a Customer Service Operations Specialist, you will play a crucial role in ensuring the success of our customer service operations by providing administrative support and ensuring the day-to-day business of customer service runs smoothly.
Key Responsibilities- Maintain effective communication with suppliers, shipping service providers, and manufacturers.
- Act as the main point of contact for complaints processing.
- Provide support to our agents regarding payment processing, order processing, and cancellations/returns.
- Ensure cooperation with the accounting department to streamline order management.
- Contribute to the continuous development of internal processes.
- Provide technical leadership and guidance to the team, ensuring high standards of quality and performance are met.
- Previous experience in customer service, ideally in the back-office area.
- Fluency in French and German, along with proficient English skills.
- Independent, responsible, and customer-oriented work approach with strong analytical skills.
- Friendly, communicative, and motivated personality.
- Enjoyment in working with manufacturers and suppliers to handle complaints in a customer-oriented manner.
At Westwing, we offer a unique culture based on trust, support, and collaboration. Our team is passionate about providing an exceptional customer experience, and we're committed to fostering a positive and inclusive work environment. We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a beautiful, dog-friendly office space.
About UsWestwing is Europe's #1 in Beautiful Living eCommerce, operating in 12 European countries. We're a premium one-stop destination for Design Lovers, offering a carefully curated assortment of our Westwing Collection and 3rd party design brands. Our integrated platform combines Shop, Club-Sales, (offline) Stores, the B2B Service (Westwing Business), and our Design Service. We're headquartered in Munich and have a team of over 1700 professionals working together to 'Excite people to create homes that unlock the full beauty of life'.
We value diversity and inclusivity, and we're committed to creating a workplace where everyone feels welcome and valued. If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we'd love to hear from you.
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