Customer Complaint Compensation

vor 3 Wochen


Nuernberg, Deutschland Manning Global Vollzeit

Our client, a leading global IT service provider, is recruiting ** Customer Complaint Compensation**
*** to join their pro ject in
*** **Germany & Romania **.

**Position Title**:
**Customer Complaint Compensation**

**Position Type**:

- Permanent**Start Date**:

- ASAP**Location**:

- Nuremberg, Germany or- Timisoara / România**Contact**:

- Iuli Balan | +49 (0) 89 23 88 98 62**Responsibilities**:
- Person should be able to understand the customer complaint and its resolution provided by the concern team.- Based on resolution, He/ She should be able to make an analysis and decision for compensation eligibility criteria based on Telefonica confirmation with Law and commerce analysis.- Should be able to work on all domain issues where customer had faced outages and compensation is eligible.- Dispatch INC to next level like Telefonica customer compensation group, BO or Ticket- Management group.- Follow and adhere to SLAs and KPIs for Customer complaints.

**Requirements**:
- Must have min. 4-6 years hands on experience customer complaint handling.- Should be having very good German and English speaking/writing skills.- Good knowledge on customer complaint resolution provided by the respective domain team to make further analysis on compensation.- Communication with SMC and internal department for customer complaints.- Must have above average communication skills- High service level and promptness in handling customer issues and complaints.- Rich experience on law and commerce accounts process to prepare compensation analysis with proper justification.- Good Knowledge about resolution provided on issues from different teams and should be able to link the scenario in terms of solution documentation.- Responsible for complaint, compensation audit.- Good knowledge in Microsoft excel and access.
- Good knowledge of ticketing tools, tracing tools.



  • Nuernberg, Deutschland Christine Fink Personal Vollzeit

    On behalf of our customer we are looking for a Customer Service and Orderhandling **flexible working hours, core time**: 09:30 - 16:00 (on Fridays 15:00) Aufgaben - Input orders and forecasts manually or automatically. (Includes all necessary actions like calculating the demand, creating material, etc) - Check availability - Take all necessary actions to...


  • Nuernberg, Deutschland Christine Fink Personal Vollzeit

    **Unternehmensbeschreibung**: On behalf of our customer we are looking for a **Customer Service and Orderhandling** **flexible working hours, core time: 09:30 - 16:00 (on Fridays 15:00)** **Aufgaben**: - Input orders and forecasts manually or automatically. (Includes all necessary actions like calculating the demand, creating material, etc) - Check...


  • Nuernberg, Deutschland Christine Fink Personal Vollzeit

    **Unternehmensbeschreibung**: On behalf of our customer we are looking for a **Customer Service and Orderhandling** **flexible working hours, core time: 09:30 - 16:00 (on Fridays 15:00)** **Aufgaben**: - Input orders and forecasts manually or automatically. (Includes all necessary actions like calculating the demand, creating material, etc) - Support...

  • Customer Support Agent

    vor 4 Wochen


    Nuernberg, Deutschland SKAIZen Group Vollzeit

    **Main Duties and Responsibilities**:_ - Listen carefully and understand customers’ circumstances and needs - To achieve your individual daily targets as set by the Customer Relations Manager - Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company - Assisting...


  • Nuernberg, Deutschland TeamViewer Vollzeit

    Company Description TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity. The drive to keep on pushing boundaries is part of...


  • Nuernberg, Deutschland TeamViewer Vollzeit

    Company Description TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity. Our team is committed to quality and passionately leading the...


  • Nuernberg, Deutschland Indian River State College Vollzeit

    Job Description QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS: The qualifications and skill requirements for this position include: - Associate’s degree or current enrollment in an Associate’s program at an accredited institution; - Ability to learn quickly the rules and procedures that affect the customers of IRSC; - Excellent customer service...

  • Account Executive

    vor 4 Wochen


    Nuernberg, Deutschland Salesforce Vollzeit

    Job Category Sales Job Details We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all - well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and...

  • Head of Sales

    vor 1 Monat


    Nuernberg, Deutschland Berger Executive Resources Vollzeit

    **About Us**: "Berger Executive Resources: Your Trusted Global Talent Partner Since 2006. Specializing in executive-level support and talent acquisition for German-speaking companies in China and Chinese companies in Germany, Austria, and Switzerland. From contract drafting to seamless onboarding, we're your end-to-end solution for unlocking success." **Our...


  • Nuernberg, Deutschland USO Vollzeit

    **U.S. Citizenship Required** **Why join our team?** With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and...


  • Nuernberg, Deutschland USO Vollzeit

    **U.S. Citizenship Required** **Why join our team?** With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and...


  • Nuernberg, Deutschland SUSE Vollzeit

    SUSE Account Executive - Telco (Germany) Many of SUSE’s valued customers are long-term, returning customers. Within the Customers for Life (CFL) organization in SUSE, we have a vision to create ‘customers for life’ by building relationships as the leading and most respected partner to deliver measurable value and uncompromising service quality. Our...

  • Instructor Operator

    vor 2 Wochen


    Nuernberg, Deutschland Phoenix Logistics, LLC Vollzeit

    **Each MSTC configuration consists of**: - Virtual Patient System (VPS) that contains all the MSTC training devices and critical technologies. - Training devices include bleed/breath patient simulators, dead-weighted - Simulators, airway management simulators, partial task trainers and moulage kits that replicate - The trauma of multiple wound sites on a...

  • Is Helpdesk Supervisor

    vor 4 Wochen


    Nuernberg, Deutschland Advanced Medical Solutions Vollzeit

    **About AMS** **Who are Advanced Medical Solutions?** When we say we're a world leading independent developer and manufacturer of innovative and technologically advanced products for the global advanced wound care, wound closure and surgical markets, we're not joking. But we're much more than that... With over 700 employees across the globe, we pride...

  • Enterprise Architect

    Vor 6 Tagen


    Nuernberg, Deutschland Siemens Vollzeit

    THIS IS YOUR NEW DEPARTMENT As Value Center "Digital Engineering, Manufacturing and Automation" (~ 210 employees), Siemens Digital Industries IT, we drive the digital transformation of our research departments and Siemens plants worldwide. Together with our OT colleagues, we advise and develop modern, flexible and innovative solutions to increase...


  • Nuernberg, Deutschland U.S. Army Cyber Command Vollzeit

    **Duties**: - Serves as the Area Processing Center (APC) or Local Processing Center (LPC) systems technician and advisor on matters pertaining to data processing networking and communications initiatives and all associated technical issues. - Systems and Server Operation: Provides technical support for the day-to-day operations of the local APC or LPC...

  • Key Account Executive

    vor 1 Monat


    Nuernberg, Deutschland Celonis SE Vollzeit

    -We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us. **The Team**: You will join our DACH team reporting to our Sales Director, and focus on growing...


  • Nuernberg, Deutschland Celonis SE Vollzeit

    -We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us. **The Team**: With our position as the clear market leader in process mining, we are in a great...

  • Enterprise Architect

    Vor 6 Tagen


    Nuernberg, Deutschland Siemens Mobility Vollzeit

    THIS IS YOUR NEW DEPARTMENT As Value Center "Digital Engineering, Manufacturing and Automation" (~ 210 employees), Siemens Digital Industries IT, we drive the digital transformation of our research departments and Siemens plants worldwide. Together with our OT colleagues, we advise and develop modern, flexible and innovative solutions to increase...


  • Nuernberg, Deutschland Celonis SE Vollzeit

    -We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us. **The Team**: As an Intern Value Engineer you join our Value Engineering team to focus on driving...