Sales Operations Senior Specialist
vor 7 Monaten
We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.
Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric We aim to transform into a leading player in urban premium, electric & connected mobility provider.
Are you a forward thinker too? **Then join us now**
**Your responsibilities**
- You support in further developing and implementing cross-crountry order-to-delivery processes considering market-specifics.
- You support cross-functional workshops with IT and business to ensure seamless processes between systems and operations.
- You monitor the end-to-end process flows along the whole supply chain.
- You support in implementing sales measures to increase revenue and market share.
- You work with the Head of Market Management and Operations to create sales budgets and allocate resources effectively.
- You contribute cross-functional in administrative tasks, e.g. material management, bulk ordering etc.
- You manage sales operations metrics and KPIs to measure sales productivity and effectiveness.
- You develop and maintain a sales backlog that supports sales operations processes.
- You collaborate with cross-functional teams from different markets, including customer experience and finance to ensure that sales processes are aligned with company goals.
- You support in operational incident management by solving sales related customer escalations
**What you bring along**
- You have a Bachelor’s degree or above in business, marketing, economics or a comparable degree and at least 2 years experience in automotive or retail industry, sales & marketing, product management or similar area.
- You have an understanding of sales processes and experience with sales backoffice management and sales analytics.
- You have comprehensive knowledge of market dynamics, sales performance optimization, and sales processes.
- You have experience working with Salesforce, SAP S4/HANA and SAP Commerce Cloud.
- You have excellent communication and interpersonal skills, with the ability to build relationships with sales leadership, and other stakeholders.
- You are able to deal with challenges, identify business opportunities
- You have strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- You have excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- You are fluent in English. Other European language is a plus as well as (professional or intercultural) experiences with Asia / (e.g. China).
We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.
We're creating a culture where personal and professional growth are as important as business growth. Together with us, you will build a diverse and inclusive environment where you feel you belong to.
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