Customer Support Junior Team Lead

Vor 3 Tagen

Berlin, Deutschland Grover Vollzeit

**About Grover**:
Grover makes access to tech easy, affordable, and sustainable—with flexible tech rental subscriptions. No deposits, no commitment, just tech when you want it for as long as you need it.

With around $1.3 billion in financing, Grover is one of Germany's best-funded scale-ups, and we're growing fast. Since 2015, we've gone from a small startup operating out of a Berlin apartment to a team of 500+ people, bringing flexible tech subscriptions to renters across Germany, Austria, the USA, Spain, and The Netherlands.

And we're just getting started. This year, we're expanding into even more countries and launching even more innovative ways for people to access the tech they need.

**Our Mission & Vision**:
We're making it possible for more people to get the best out of life-with flexible, affordable access to the tech they need. That was our bold vision when we started back in 2015, and—with over 1 million renters across 5 countries—we're right on track.

We're also proud to champion a more sustainable way to use tech. With over 500,000 devices returned, refurbished, and recirculated so far, we've already saved 1,500 tons of e-waste from ending up in a landfill.

Want to join us on our mission to give more people flexible access to the tech they need? We'd love to have you on the team.

We are looking for a **Customer Support Junior Team Lead** to join our talented **Customer Support** team, **full-time** in **Berlin.**

**As a Customer Support TJunior Team Lead, you will**:
- Manage a group of Customer Support representatives and specialists-
- Drive quality customer service for their German speaking customers-
- Define KPIs with a strong focus on quality and efficiency-
- Create a unique customer experience by proactively contributing through suggestions and implement them independently-
- Support the team with project coordination and prioritization**You care about**:

- **Ownership**: you easily communicate ideas, implement them, and take responsibility for your actions
- **Helping others**:sharing knowledge with your colleagues is on top of your priorities
- **Fast-paced startups**: you love adapting to different situations, and you know how and when to iterate fast and with high quality
- **Our product**: you believe in our vision, and are willing to give your best to build the future of Grover

**We are looking for a passionate Customer Support Junior Team Lead, with**:
- Experience working with product teams previously and you can easily identify technical issues-
- Experience and focus on process optimization-
- Strong communication skills in our company language English and Fluent German. Dutch and Spanish are a big plus-
- A proactive attitude and willingness to make customers happy-
- Patience and a detail-oriented mindset-
- High adaptability - you are flexible and look forward to new challenges-
- The ability to work in a fast-paced work environment**What we offer**:

- Competitive salary and benefits.
- Work from home and office mix.
- Entrepreneurial responsibilities and upward career growth.
- Engaging, open office located in central Berlin.
- Diverse global team of 65+ nationalities (and counting) Genuinely the nicest group of colleagues who will soon become friends.
- Team events, Grover tech discounts, and expanding perks.

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