Customer Success Agent

vor 3 Wochen

Berlin, Deutschland CarOnSale Vollzeit

CarOnSale is a start-up in the heart of Berlin. As a tech company, we have made it our mission to enable smooth digital processes in the automotive trade across Europe. Join us and develop new, innovative solutions for the B2B sector.

We are looking for a Customer Success Agent (f/m/x) with Dutch to start immediately in our office in Berlin.

**Your tasks**:

- Customer onboarding - As a direct contact person, you welcome new customers to our marketplace and accompany your permanently assigned customers along the customer journey.
- Customer Success - Independently, you will handle negotiations for Dutch customers and act as a liaison between buyers and sellers. The logging of customer activities is also crucial.
- Customer care - You will be responsible for the successful support of our customers in the Netherlands. This includes accompanying the success of the customers as well as actively supporting and solving concerns.
- Market development - You strive to build long-term customer relationships, which means that your work will have a direct impact on the success of our company in the Dutch market.

**Your profile**:

- Relevant experience: You should have a relevant education or work experience in the commercial field as well as experience in customer service, account management or customer success management.
- Negotiation skills: You are confident on the phone and can convince emphatically as well as resolve conflicts.
- Communication skills: You have excellent communication skills and are flexible in using different approaches for different clients.
- Motivation and willingness to perform: You are characterised by a high willingness to learn and perform and can quickly adapt to new processes.
- Independence and reliability: with your motivated and well-organised way of working, you will act independently and reliably.
- Language skills: You should have a very good knowledge of written and spoken Dutch. Also good language skills in English or German (at least level C1).

Why COS?
- First things first: You’ll be taken seriously from day one and will play an important role in our mission, because we want to disrupt Europe’s automotive market together with you
- Growth and development: benefit from a detailed on-boarding program, systematic feedback cycles and individual coaching
- Your gear, your choice: you will be provided with a MacBook or Windows laptop and all the hardware and software you need to work
- Become a COSie: be part of a motivated team with ambitious goals and enjoy lots of fun, lots of awesome team events and a unique COS team spirit
- Truly diverse and inclusive: Diversity is important to you? It is important to us too Diversity in which everyone feels comfortable, is absolutely central to us

\#LI-Hybrid

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