Workforce Support Specialist
vor 3 Monaten
**Unternehmensbeschreibung**
Flink is the leading quick commerce player in Europe. We are on a mission to give people back time: You can order your groceries through our app and we deliver to your doorstep in minutes. We carry 3,000 products with a focus on the leading brands in each category. We aim for sustainability by making deliveries on electric bikes and utilizing recyclable packaging.
Flink launched in February 2021 and already operates in more than 90 cities in Germany, and the Netherlands. The business generated more than EUR 400m in revenues in 2022 and is operationally profitable. Flink is backed by the world’s most renowned tech investors, including Prosus, Mubadala, and Bond, and strategic investors like Doordash and REWE. We take great pride in being an inclusive employer that offers equal opportunities, and we celebrate the diversity and multiculturalism of our team. We're growing fast and always pushing ourselves to do better - we play for #1.
In your role as a Workforce Support Specialist you will shape our pricing strategy by growing and managing the team, conducting in depth analysis and capturing value for the company.
**Stellenbeschreibung**
- You provide fast, reliable and quality service to our hub employees riders by answering their questions about contracts, shifts or paychecks;
- You are the voice of the hub employees and riders, ensuring that you share their day-to-day work experiences with other departments in our company and drive process improvements;
- You lead and participate in projects aimed at improving the way the Workforce Support team works
**Qualifikationen**
- Ideally, you have had some experience in customer service and/or other customer-facing jobs
- You've worked in a delivery job before or have a good understanding of what it takes to be a courier driver
- You have experience with ticketing tools such as Zendesk or Intercom
- You have excellent written and verbal communication skills
- You are organized, detail-oriented, and not afraid to take on new tasks
- You have C1+ in English (and ideally in German)
**Zusätzliche Informationen**
- A €1000 annual L&D budget as well as individual coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals
- 26 days of vacation, +1 day every year up to a maximum of 30 days
- A mobility budget of 30 EUR per month with NAVIT, which you can use individually for Uber, BVG and many other providers
- A cool discount on your Urban Sports Club membership
- Attractive company pension options
- Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
- Online discounts with Corporate Benefits and Future Bens
- A cool discount off your personal Flink orders; be the first to test out new products
- A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance
- It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion._
-
Workforce Staffing Specialist, Amzl Meu
vor 6 Monaten
Berlin, Deutschland Amazon Deutschland E1 Transport GmbH - H62 VollzeitDu verfügst über einen Bachelorabschluss oder eine gleichwertige Qualifikation. Erste Recruiting - oder Projektmanagement-Erfahrung vorzugsweise im Bereich Logistik, Einzelhandel, Produktion oder Fertigung. Ausgeprägte analytische Fähigkeiten. Gute interpersonelle Fähigkeiten und hohe Sozialkompetenz. Freude an Teamarbeit und Fähigkeit ein Team zu...
-
Workforce Staffing Specialist, Amzl Meu
vor 6 Monaten
Berlin, Deutschland Amazon Deutschland E1 Transport GmbH - H62 VollzeitDu verfügst über einen Bachelorabschluss oder eine gleichwertige Qualifikation. Erste Recruiting - oder Projektmanagement-Erfahrung vorzugsweise im Bereich Logistik, Einzelhandel, Produktion oder Fertigung. Ausgeprägte analytische Fähigkeiten. Gute interpersonelle Fähigkeiten und hohe Sozialkompetenz. Freude an Teamarbeit und Fähigkeit ein Team zu...
-
Central Workforce Content Specialist
vor 4 Monaten
Berlin, Deutschland Flink Vollzeit**Company Description**: Flink is the leading quick commerce player in Europe. We are on a mission to give people back time: You can order your groceries through our app and we deliver to your doorstep in minutes. We carry 2,500 products with a focus on the leading brands in each category. We aim for sustainability by making deliveries on electric bikes and...
-
Lead Workforce Management
vor 4 Monaten
Berlin, Deutschland SumUp Vollzeit**Lead Workforce Management** **Responsibilities**: - Develop and implement workforce management strategies that drive operational efficiencies, increase productivity, and improve customer experience - Manage and mentor a team of workforce management analysts responsible for forecasting staffing needs, scheduling, and real-time monitoring of service...
-
Lead Workforce Management
vor 5 Monaten
Berlin, Deutschland Sumup VollzeitLead Workforce Management Summary: SumUp is looking for a Head of Workforce Management to join our team and lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have experience in managing workforce management teams (internal and outsourced across multiple...
-
Onsite Support Specialist
vor 4 Monaten
Berlin, Deutschland Robert Half Vollzeit**Onsite Support Specialist (w/m/d)** **gesucht** - Wir suchen für unseren Kunden, ein Unternehmen aus dem Bereich IT mit Sitz in Berlin, zum nächstmöglichen Zeitpunkt einen **Onsite Support Specialist (w/m/d)**. Der Einstieg erfolgt im Rahmen der Arbeitnehmerüberlassung, dabei erhalten Sie einen unbefristeten Arbeitsvertrag von Robert Half. Die...
-
Customer Support Specialist
vor 7 Monaten
Berlin, Deutschland AMBOSS VollzeitHello, we are AMBOSS and we are looking for the next Customer Support Specialist. With our team, your support will reach further than ever before! As a Customer Support Specialist, you will embody the crucial connection between AMBOSS and its users, helping to improve medical care for millions of people. Our mission is to enable clinicians and students...
-
Customer Support Specialist
vor 4 Monaten
Berlin, Deutschland Online Payment Platform Vollzeit**3 powerful reasons to join our team as Customer Support Specialist** 1. Join a rapidly growing fintech niche that is currently expanding across Europe. 2. Work with some of the biggest marketplaces in Europe. 3. Make a significant impact on how millions of merchants experience our payment methods! OPP is not just a powerful payment solution - we’re one...
-
Lcv Eucom Ew Germany: Specialist, Logistics Support
vor 6 Monaten
Berlin, Deutschland KBR Vollzeit**Title**: LCV EUCOM EW Germany: Specialist, Logistics Support **Program Summary** **KBR** leads the government services world contingency market by providing responsive, full-service logistics support to forces deployed around the world under the **Logistics Civil Augmentation Program contract** (**LOGCAP**). KBR’s enduring mission support of the...
-
Lcv Eucom Ew Germany: Logistics Support Specialist
vor 7 Monaten
Berlin, Deutschland KBR Vollzeit**Title**: LCV EUCOM EW Germany: Logistics Support Specialist **Program Summary** **KBR** leads the government services world contingency market by providing responsive, full-service logistics support to forces deployed around the world under the **Logistics Civil Augmentation Program contract** (**LOGCAP**). KBR’s enduring mission support of the...
-
(Senior) People Planning Specialist
vor 6 Monaten
Berlin, Deutschland Zalando VollzeitLocation Berlin Contract Full time Job Category People & Organization **THE ROLE & THE TEAM** Our People Planning team is part of People & Organization (P&O) and is looking for a (Senior) People Planning Specialist. You will work on workforce planning related topics and will have an influential share in the continuous evolution of our function. By...
-
Technical Support Specialist
vor 2 Monaten
Berlin, Deutschland Precision Medicine Group VollzeitDo you enjoy providing technical troubleshooting and support, working directly with users to provide IT solutions? Do you want to join a stable, established IT environment with a strong team culture and advancement potential? If so, our Corporate IT team is hiring a **Technical Support Specialist **to support our Berlin Lab and Corporate team...
-
Workforce Management Regional Scheduling Lead
vor 4 Wochen
Berlin, Deutschland Wolt VollzeitSupport Berlin, Germany Full-time **Hey, you look like you might be our new** **Workforce Management Regional Scheduling Lead, Central**: Support Berlin, Germany Full-time As a **Regional Scheduling Lead **in our Workforce Management (WFM) team, you will lead a group of 5-8 schedulers managing routines across 6-9 countries. Your role is pivotal in...
-
System Support Specialist
Vor 5 Tagen
Berlin, Deutschland Phorms Education SE VollzeitPhorms Education steht für ein lebendiges, breit aufgestelltes Bildungsnetzwerk mit bilingualen deutsch-englischen Kindertagesstätten und Schulen sowie einer Erzieherakademie und zwei internationalen Schulen in freier Trägerschaft. Mit Leidenschaft schaffen wir hier für Kinder, Eltern und Mitarbeitende einen zeitgemäßen Lern- und Lebensraum. In der...
-
Event Support Specialist
vor 6 Monaten
Berlin, Deutschland Ticketmaster GmbH VollzeitJOB DESCRIPTION - EVENT SUPPORT SPECIALIST (Ticketing) **Location**: Berlin **Division**: Ticketmaster International **Line Manager**: TBD **Contract Terms**: Permanent THE TEAM Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are...
-
Technical Support Specialist I
vor 6 Monaten
Berlin, Deutschland Precision Medicine Group VollzeitDo you enjoy providing technical troubleshooting and support, working directly with users to provide IT solutions? Do you want to join a stable, established IT environment with a strong team culture and advancement potential? If so, our Corporate IT team is hiring a **Technical Support Specialist **to support our Berlin Lab and Corporate team...
-
Operations & Support Specialist
vor 3 Wochen
Berlin, Deutschland Masterschool Vollzeit**About Masterschool** Masterschool is a global network of career training schools. Our online programs, designed by industry experts, reflect the market’s ever-changing needs and equip our students with the knowledge they need to succeed in today’s workforce. We don’t just teach new skills; we mentor, motivate, and empower our students throughout...
-
Customer Support Specialist
vor 4 Monaten
Berlin, Deutschland Online Betaalplatform VollzeitOn-site Berlin, Germany Support Job details **3 powerful reasons to join our team as Customer Support Specialist** 1. Join a rapidly growing fintech niche that is currently expanding across Europe. 2. Work with some of the biggest marketplaces in Europe. 3. Make a significant impact on how millions of merchants experience our payment methods! OPP is...
-
Customer Support Specialist
vor 7 Monaten
Berlin, Deutschland Linearity VollzeitLinearity is a powerful and award-winning marketing design software suite that simplifies the asset creation process. The platform boasts a wide range of groundbreaking features and is trusted by leading brands like Apple, Disney, and Microsoft. Linearity Curve allows designers to create precision vector assets 30% faster than with competing tools, and...
-
IT Support Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Highsnobiety VollzeitOverviewHighsnobiety is a forward-thinking digital media company seeking an experienced IT Support Specialist to join our team in Berlin, Germany. This role offers a unique opportunity to shape the company's technical infrastructure and contribute to the growth of a global brand.Job DescriptionWe are looking for a skilled IT Support Specialist to provide...
