Customer Support Specialist
vor 5 Monaten
Linearity is a powerful and award-winning marketing design software suite that simplifies the asset creation process. The platform boasts a wide range of groundbreaking features and is trusted by leading brands like Apple, Disney, and Microsoft. Linearity Curve allows designers to create precision vector assets 30% faster than with competing tools, and seamlessly delivers cross-platform functionality without compromising on power or quality. But that's not all—we're proud to present our newest addition to our suite, Linearity Move. This game-changing animation software empowers anyone, regardless of technical expertise, to craft breathtaking marketing animations in just seconds. Our software has reached over 10M downloads and has raised an astonishing $30M+ in funding from some of the biggest Venture Capital firms globally (EQT, HV Capital & 468 Capital). And we've been recognized as one of Europes Top B2B rising 100 "Soonicorns" by Sifted. Our mission is to equip marketing teams to create captivating content collaboratively. To accomplish that mission, we need you
We're seeking a highly motivated and creative Customer Support Specialist to join to take ownership of our support function (1st person). You'll provide exceptional customer service to our clients, be a tech-savvy problem solver who is passionate about helping others. As a Customer Support Specialist, you'll be responsible for providing top-tier support to our clients through various channels. You'll provide insight and share knowledge about our products and services and help troubleshoot issues our use encounter.
- Reports to: Eoin Lyons Team: Commercial
**Responsibilities**:
- Identify and troubleshoot technical issues and provide resolutions to customers
- Coordinate with internal teams to escalate and resolve complex issues
- Assist with product implementation and provide guidance on best practices
- Maintain detailed records of customer interactions in our CRM system
- Collaborate with product and engineering teams to improve the customer experience
- _Occasionally support customers throughout the onboarding process and provide ongoing training and support as needed_
- _Co-build and scale the customer support function_
**Requirements**:
- 2+ years of experience in customer support or technical support
- Strong knowledge of SaaS products and services
- Excellent communication skills and ability to work well in a team environment
- Proven ability to troubleshoot technical issues and provide effective solutions
- Familiarity with Helpdesks software (Zendesk etc) and ability to quickly adapt to new technology
- Strong organizational skills and ability to multitask in a fast-paced environment
- Working in a startup or scale up environment
Bonus points (not essential):
- Working with a design product or graphic design knowledge
**Benefits**
Ways of working:
Flexible working culture/schedule (your choice of how you would like to work)
Paid time off:
27 vacation days and 1 extra day each year of employment
- ️ Family first: 6 months full pay maternity & paternity leave
- Social responsibility: Take 2 days off to volunteer in a charity event Period leave: take 1 day off per month
-️ Recharge: 4 weeks of additional leave for every 5 years of employment
Additional Benefits:
- Further education: Training budget, garage sessions and mentoring with our senior leads
- Relocation budget & assistance Latest Apple working equipment All expensed company-wide retreats Fun Stuff: Game events, Kahoot sessions, and onsite parties in Berlin
Location
Berlin
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