Customer Support Specialist

vor 7 Monaten


Berlin, Deutschland Linearity Vollzeit

Linearity is a powerful and award-winning marketing design software suite that simplifies the asset creation process. The platform boasts a wide range of groundbreaking features and is trusted by leading brands like Apple, Disney, and Microsoft. Linearity Curve allows designers to create precision vector assets 30% faster than with competing tools, and seamlessly delivers cross-platform functionality without compromising on power or quality. But that's not all—we're proud to present our newest addition to our suite, Linearity Move. This game-changing animation software empowers anyone, regardless of technical expertise, to craft breathtaking marketing animations in just seconds. Our software has reached over 10M downloads and has raised an astonishing $30M+ in funding from some of the biggest Venture Capital firms globally (EQT, HV Capital & 468 Capital). And we've been recognized as one of Europes Top B2B rising 100 "Soonicorns" by Sifted. Our mission is to equip marketing teams to create captivating content collaboratively. To accomplish that mission, we need you

We're seeking a highly motivated and creative Customer Support Specialist to join to take ownership of our support function (1st person). You'll provide exceptional customer service to our clients, be a tech-savvy problem solver who is passionate about helping others. As a Customer Support Specialist, you'll be responsible for providing top-tier support to our clients through various channels. You'll provide insight and share knowledge about our products and services and help troubleshoot issues our use encounter.
- Reports to: Eoin Lyons Team: Commercial

**Responsibilities**:

- Identify and troubleshoot technical issues and provide resolutions to customers
- Coordinate with internal teams to escalate and resolve complex issues
- Assist with product implementation and provide guidance on best practices
- Maintain detailed records of customer interactions in our CRM system
- Collaborate with product and engineering teams to improve the customer experience
- _Occasionally support customers throughout the onboarding process and provide ongoing training and support as needed_
- _Co-build and scale the customer support function_

**Requirements**:

- 2+ years of experience in customer support or technical support
- Strong knowledge of SaaS products and services
- Excellent communication skills and ability to work well in a team environment
- Proven ability to troubleshoot technical issues and provide effective solutions
- Familiarity with Helpdesks software (Zendesk etc) and ability to quickly adapt to new technology
- Strong organizational skills and ability to multitask in a fast-paced environment
- Working in a startup or scale up environment

Bonus points (not essential):

- Working with a design product or graphic design knowledge

**Benefits**

Ways of working:
Flexible working culture/schedule (your choice of how you would like to work)

Paid time off:
27 vacation days and 1 extra day each year of employment
- ️ Family first: 6 months full pay maternity & paternity leave
- Social responsibility: Take 2 days off to volunteer in a charity event Period leave: take 1 day off per month ‍
-️ Recharge: 4 weeks of additional leave for every 5 years of employment

Additional Benefits:

- Further education: Training budget, garage sessions and mentoring with our senior leads
- Relocation budget & assistance Latest Apple working equipment All expensed company-wide retreats Fun Stuff: Game events, Kahoot sessions, and onsite parties in Berlin

Location

Berlin



  • Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    OverviewWorkstation Customer Care is a dynamic team dedicated to delivering exceptional customer experiences.We are seeking a skilled Customer Service Representative Banking Specialist to join our team and provide top-notch support to our clients.


  • Berlin, Deutschland AMBOSS Vollzeit

    Hello, we are AMBOSS and we are looking for the next Customer Support Specialist. With our team, your support will reach further than ever before! As a Customer Support Specialist, you will embody the crucial connection between AMBOSS and its users, helping to improve medical care for millions of people. Our mission is to enable clinicians and students...


  • Berlin, Deutschland Customer Alliance Vollzeit

    About Us At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 21 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas,...


  • Berlin, Deutschland Online Payment Platform Vollzeit

    **3 powerful reasons to join our team as Customer Support Specialist** 1. Join a rapidly growing fintech niche that is currently expanding across Europe. 2. Work with some of the biggest marketplaces in Europe. 3. Make a significant impact on how millions of merchants experience our payment methods! OPP is not just a powerful payment solution - we’re one...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Are you passionate about providing amazing customer service? Do you want to be a Customer Service Specialist in your field? Do you want to be part of the French Banking Revolution and help them give amazing service to their French customers? Then read on! For our client we are looking for Customer Service Specialists (M/F/d) who display outstanding...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    For our client, a financial service provider, we are looking for talented Customer Service Specialists (M/F/d) who display outstanding qualities. You'll provide professional and amazing customer service to its retail customers on the phone. Our client will give you fantastic training and support so that you can surprise and delight your future customers with...


  • Berlin, Deutschland Online Betaalplatform Vollzeit

    On-site Berlin, Germany Support Job details **3 powerful reasons to join our team as Customer Support Specialist** 1. Join a rapidly growing fintech niche that is currently expanding across Europe. 2. Work with some of the biggest marketplaces in Europe. 3. Make a significant impact on how millions of merchants experience our payment methods! OPP is...


  • Berlin, Deutschland CA Customer Alliance GmbH Vollzeit

    **About Us**: At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 21 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share...


  • Berlin, Deutschland Tesla Vollzeit

    **What to Expect** Tesla is looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in Berlin. If you love helping people, are customer-centric, and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers and...


  • Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    We are seeking a highly skilled German speaking customer support specialist to join our team in Greece.Company Overview:Our company is a leading provider of customer experience solutions, and we are looking for individuals who share our passion for delivering exceptional service. As a German speaking customer support specialist, you will be responsible for...


  • Berlin, Deutschland Tellent Vollzeit

    **Your mission** As a Support Specialist, you will be responsible for helping our German & English-speaking customers understand the Talent Management Suite, that enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software - all in one...


  • Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Company OverviewTeleperformance Greece is a leading online travel agency that offers exceptional customer service and assistance with booking travel plans. As a Customer Support Specialist, you will be part of a dynamic team that provides top-notch support to customers from around the world.Job DescriptionWe are seeking a skilled and passionate Travel...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our customer is one of the players on the market for coffee machines, coffee pads and famous for his roasted coffee beans. The strong growth of this market creates new opportunities for motivated, service-oriented customer support staff (M/F/d). Our customer is represented in many city centers with own shops and sells products also via the internet. Customer...


  • Berlin, Deutschland Tellent Vollzeit

    This role is offered on a hybrid basis from Amsterdam office on full time employment basis. We speak in English at work, so it's important that you have a good level of English language and native level German._ **Your Mission** As a Support Specialist, you will be responsible for helping our German & English-speaking customers understand the Talent...


  • Berlin, Deutschland MakerVerse GmbH Vollzeit

    **Your mission**: Joining our team as a Customer Support Specialist, your mission is to ensure our customers receive top-notch support and achieve success with our products and services. You’ll directly engage with customers, addressing inquiries, resolving issues promptly, and guiding them to become more self-sufficient users of our platform. Your role is...

  • Customer Success

    vor 7 Monaten


    Berlin, Deutschland traide AI Vollzeit

    Bei traide AI bist du dabei, wenn KI - Technologie den globalen Handel revolutioniert! Unser Ziel ist es, Unternehmen und ihren Teams zu ermöglichen, ihre Zollprozesse klar zu verstehen und effizient zu verwalten, wodurch sie bis zu 87% Zeit sparen und Fehlerquellen deutlich reduzieren können. Bist du energiegeladen, außergewöhnlich initiativ und...


  • Berlin, Deutschland RISK Vollzeit

    **Company Description** RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment** **Who We Are**: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 600+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client has developed an excellent market position in the international moving market. High quality and professional service are their trademark. Packing and unpacking services, carton supply and other packaging and protective materials are just as much a part of this as are special solutions for oversized furniture, plants or aquariums. For order taking...


  • Berlin, Deutschland Fugro Germany Land GmbH Vollzeit

    Sie kommen als Customer Support Specialist (m/w/d) in ein spannendes und herausforderndes Umfeld und in abwechslungsreiche Projekte. WAS SIE WISSEN MÜSSEN IM ÜBERBLICK Wir suchen nach neuen Mitarbeitern im Bereich GeODin Software Support, die das weitere Wachstum unseres Unternehmens auf internationaler Ebene unterstützen. Sie werden wichtiger...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client manufactures laser printers and provides enterprise software to a global market. Since several decades, the company has been a recognized and lauded leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services world wide - all focused on helping its customers connect employees to the...