Event Support Specialist
vor 1 Woche
JOB DESCRIPTION - EVENT SUPPORT SPECIALIST (Ticketing)
**Location**: Berlin
**Division**: Ticketmaster International
**Line Manager**: TBD
**Contract Terms**: Permanent
THE TEAM
Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & client satisfaction.
The International Client Support & Operations team is a vertical of this organization, oversees the full event life-cycle services (from build to play-off) we provide to our clients (Promoters, Venues, Artists, Clubs, etc.), in markets that operate on the Microflex platform.
Our clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the globe, regionally and locally, that have a deep understanding of our clients’ needs.
We continuously invest in people development and promote wide collaboration and team spirit to leverage our knowledge and experience to excel in client satisfaction. Mastering our knowledge on our ticketing products is also key in improving our service proposition and solving for our clients’ and local Markets’ needs and challenges day-to-day.
THE JOB
In this role as an Event Support Specialist (Ticketing), part of the Event Support Team in the Central Europe Region, you will support Ticketmaster clients in all their event management needs. This includes building events in Microflex, making updates to events based on work requests from clients and supporting clients that self-program events using Ticketmaster’s product suite.
Aufgaben
WHAT YOU WILL BE DOING
- Program events with accuracy and according to best practices and standard operating procedures defined.
- Accurately input event data into Ticketmaster Ticketing Systems and identify and resolve event related errors.
- QA event configurations as required to confirm these meet quality levels.
- Meet and exceed Event Management service level agreements.
- Inform accurately in Salesforce event management information throughout the different Event Life-cycle stages.
- Work with clients, promoters, and internal departments such as marketing, finance, fan experience, fulfillment and client support, when creating events and distributing information regarding those events
- Support clients on the usage of Ticketmasters own products that are related to Event Management processes: nxMenu 3.03, TM1 Events, TM1 Reports, etc.
- Configure events to allow other satellite products to operate, like TM1 Access, TM1 Flex, TM1 Amplify, etc.
- Bridge seatmap requests to the Hub and quality review these as delivered.
- For those clients with a Client Support Specialist (CSS) assigned, work closely with the CSS to understand how to better serve the client.
- Actively work with Fan Experience teams to facilitate event configuration information as needed to answer any customer questions or claims
- Build and cultivate excellent client and interdepartmental relationships.
- From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist and the Event Support Manager
- Receive continuous training on new product and features and how they need to be operated
Qualifikation
WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)
- This job requires a high level of computer affinity with excellent and fast data entry skills and knowledge of the Microsoft product suite
- Ability to successfully handle multiple priorities and the same time and still be able to prioritize new incoming tasks and reschedule existing assignments.
- Service oriented, working with accuracy, structure, and organisation, delivering consistent quality service.
- Ability to communicate effectively with clients from the local market and markets within
the region (no need to speak multiple languages - English is a plus)
- Rigorous following standard operational procedures and attention to detail.
- Certain degree of creativity, latitude, problem solving and a proactive mindset is required.
- Previous Event Management or Box Office experience a plus.
- Overall awareness of the entertainment and sports business is important.
- Knowledge of how TM departments impact on one another, and on outside clients is a plus.
- Must have the ability to accommodate a flexible schedule including some weekends, evenings, and holidays.
- Excellent written and oral communication skills, good organizational skills, and attention to detail
- H. S. diploma or equivalent required. BA/BS degree is preferred
YOU (BEHAVIOURAL REQUIREMENTS)
The following attributes determine how the role will be carried out and are required to be a success:
- Team player offering proactive support to colleagues.
- Eye to identify areas of improvement to t
-
Event Support Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland Ticketmaster VollzeitYoungCapital ist ein Recruitingunternehmen, das Kandidat:innen mit passenden Unternehmen verbindet. Darüber hinaus arbeiten wir auch mit externen Unternehmen zusammen, die ihre Stellenanzeigen bei uns veröffentlichen, aber selber recruitieren. Hierbei haben wir keinen Einfluss auf den Inhalt der Stellenanzeigen oder den Recruitierungsprozess._Support...
-
Event Support Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland Ticketmaster GmbH VollzeitJOB DESCRIPTION – EVENT SUPPORT SPECIALIST (Ticketing)Location: BerlinDivision: Ticketmaster InternationalLine Manager: TBDContract Terms: PermanentTHE TEAMGlobal Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across...
-
Event Support Specialist
vor 1 Woche
Berlin, Deutschland Ticketmaster GmbH VollzeitJOB DESCRIPTION - EVENT SUPPORT SPECIALIST (Ticketing) **Location**: Berlin **Division**: Ticketmaster International **Line Manager**: TBD **Contract Terms**: Permanent THE TEAM Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are...
-
EVENT SUPPORT SPECIALIST
vor 2 Monaten
Berlin, Deutschland Ticketmaster GmbH VollzeitTHE JOB In this role as an Event Support Specialist (Ticketing), part of the Event Support Team in the Central Europe Region, you will support Ticketmaster clients in all their event management needs. This includes building events in Microflex, making updates to events based on work requests from clients and supporting clients that self-program events...
-
EVENT SUPPORT SPECIALIST
vor 4 Wochen
Berlin, Deutschland Ticketmaster GmbH VollzeitTHE JOB In this role as an Event Support Specialist (Ticketing), part of the Event Support Team in the Central Europe Region, you will support Ticketmaster clients in all their event management needs. This includes building events in Microflex, making updates to events based on work requests from clients and supporting clients that self-program events...
-
Event Support Specialist
vor 2 Monaten
Berlin, Deutschland Ticketmaster GmbH VollzeitJOB DESCRIPTION – EVENT SUPPORT SPECIALIST (Ticketing) Location: Berlin Division: Ticketmaster International Line Manager: TBD Contract Terms: Permanent THE TEAM Global Client Support & Operations Organization has the mission to build a global support & operations center of...
-
Event Support Specialist
vor 2 Monaten
Berlin, Deutschland Ticketmaster GmbH VollzeitJOB DESCRIPTION – EVENT SUPPORT SPECIALIST (Ticketing)Location: BerlinDivision: Ticketmaster InternationalLine Manager: TBDContract Terms: PermanentTHE TEAMGlobal Client Support & Operations Organization has the mission to build a global support & operations center of...
-
Event Support Specialist
vor 2 Monaten
Berlin, Deutschland Ticketmaster GmbH VollzeitJOB DESCRIPTION – EVENT SUPPORT SPECIALIST (Ticketing) Location: Berlin Division: Ticketmaster International Line Manager: TBD Contract Terms: Permanent THE TEAM Global Client Support & Operations Organization has the mission to build a global support & operations center of...
-
Event Support Specialist
vor 4 Wochen
Berlin, Deutschland Ticketmaster GmbH VollzeitJOB DESCRIPTION – EVENT SUPPORT SPECIALIST (Ticketing) Location: Berlin Division: Ticketmaster International Line Manager: TBD Contract Terms: Permanent THE TEAM Global Client Support & Operations Organization has the mission to build a global support & operations center of...
-
Event Support Specialist
vor 4 Wochen
Berlin, Deutschland Ticketmaster GmbH VollzeitJOB DESCRIPTION – EVENT SUPPORT SPECIALIST (Ticketing) Location: Berlin Division: Ticketmaster International Line Manager: TBD Contract Terms: Permanent THE TEAM Global Client Support & Operations Organization has the mission to build a global support & operations center of...
-
Event Support Specialist
vor 4 Wochen
Berlin, Deutschland Ticketmaster GmbH VollzeitJOB DESCRIPTION – EVENT SUPPORT SPECIALIST (Ticketing)Location: BerlinDivision: Ticketmaster InternationalLine Manager: TBDContract Terms: PermanentTHE TEAMGlobal Client Support & Operations Organization has the mission to build a global support & operations center of...
-
Event Specialist
vor 3 Wochen
Berlin, Deutschland Careerteam VollzeitFür unseren Partner, den weltweit führenden Anbieter für Ticketing Lösungen, suchen wir einen Event Specialist, der offen für neue Herausforderungen ist. Es handelt sich um ein erfolgreich wachsendes, international agierendes Unternehmen. Ein motiviertes Team sowie ein Arbeitgeber mit flachen Hierarchien in einer dynamischen Branche warten auf dich. -...
-
Event Support Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland Ticketmaster GmbH VollzeitWir bei Ticketmaster legen sehr viel Wert auf Diversität und ein respektvolles Miteinander. Unser Team ist bunt gemischt und wir alle sind Vollblut-Fans. Das ist Teil unserer Corporate Identity. Bei uns sind alle willkommen, die unsere Leidenschaft für Konzerte und Clubs teilen und Lust haben, unser Unternehmen noch weiter nach vorn zu bringen.Tasks- Du...
-
Client Support Specialist Sport Xr
vor 2 Wochen
Berlin, Deutschland Ticketmaster GmbH VollzeitJob Description jOB DESCRIPTION - CLIENT SUPPORT SPECIALIST sport **Location**: Germany **Division**: Ticketmaster International **Line Manager**: Regional Operations Director **Contract Terms**: Permanent THE TEAM Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all...
-
IT Support Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland Enpal GmbH VollzeitJOB TITLE: IT Support Specialist at Enpal Are you passionate about IT and customer service? Look no further! Join our team at Enpal as an IT Support Specialist and take part in shaping the solar energy revolution. Responsibilities Be the go-to person for IT issues and provide on-site IT support Assist in setting up workstations Classify, categorize, and...
-
Technology Support Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland Ticketmaster GmbH VollzeitJOB DESCRIPTION - Technology Support SpecialistLocation: BerlinDivision: Ticketmaster DE - Enterprise SupportLine Manager: Technology Support ManagerContract Terms: Permanent, 40 hours per weekTHE TEAMThe Technology Support team are a customer focused service delivery team providing technical support and installations services across the various business...
-
Customer Support Specialist
vor 3 Wochen
Berlin, Deutschland Linearity VollzeitLinearity is a powerful and award-winning marketing design software suite that simplifies the asset creation process. The platform boasts a wide range of groundbreaking features and is trusted by leading brands like Apple, Disney, and Microsoft. Linearity Curve allows designers to create precision vector assets 30% faster than with competing tools, and...
-
Freelance Event Specialist
Vor 5 Tagen
Berlin, Deutschland Visit.org VollzeitWho are we? Visit.org is an enterprise SaaS company delivering purpose for a more engaged workforce. With its proprietary content across 90+ countries, Visit.org is providing the infrastructure and content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Adobe, Twilio, Tommy Bahama, and others. We host...
-
Marketing and Events Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland Lightspeed VollzeitEvents Marketing Specialist, EMEA (Fixed term one year contract with possibility of extension)Location: BerlinJob Description:Lightspeed seeks a proactive Events Marketing Specialist to bolster our EMEA Marketing team. In this pivotal role, you'll spearhead our events marketing strategy for hospitality and retail, working closely with the Integrated...
-
Technology Support Specialist
vor 1 Woche
Berlin, Deutschland Ticketmaster GmbH VollzeitJOB DESCRIPTION - Technology Support Specialist **Location**: Berlin **Division**: Ticketmaster DE - Enterprise Support **Line Manager**: Technology Support Manager **Contract Terms**: Permanent, 40 hours per week THE TEAM The Technology Support team are a customer focused service delivery team providing technical support and installations services...
