Lead Workforce Management

vor 3 Monaten

Berlin, Deutschland SumUp Vollzeit

**Lead Workforce Management**

**Responsibilities**:

- Develop and implement workforce management strategies that drive operational efficiencies, increase productivity, and improve customer experience
- Manage and mentor a team of workforce management analysts responsible for forecasting staffing needs, scheduling, and real-time monitoring of service levels
- Analyze data and trends to identify opportunities to optimize staffing levels, improve service levels, and reduce costs
- Work cross-functionally with other teams to ensure alignment of workforce management strategies with business goals
- Develop and maintain key performance indicators (KPIs) to track performance across the workforce management team and customer service organization
- Collaborate with senior leadership to develop and implement long-term workforce management strategies that support the growth and success of the business
- Develop and maintain relationships with external vendors and partners to ensure the delivery of workforce management services that meet business needs

**This role will be great if you have the following**:

- Bachelor's degree in Business Administration, Mathematics, Statistics, or related field
- 7+ years of experience in workforce management, with at least 3 years in a management role
- Strong analytical and problem-solving skills with experience in data analysis and forecasting
- Experience with workforce management software and tools, such as Verint, IEX, or NICE
- Excellent communication skills, with the ability to present complex data and insights to senior leadership
- Ability to work collaboratively with cross-functional teams and stakeholders to achieve business goals
- Demonstrated experience in developing and implementing workforce management strategies that drive operational efficiencies, increase productivity, and improve customer experience

**Why you should join SumUp**:

- Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
- Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- A dedicated annual L&D budget of €2,000 for attending conferences and/or advancing your career through further education
- Enrolment onto our VSOP program: You will own a stake in SumUp's future success
- A corporate pension scheme where we match up to 20% of your contributions
- 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
- Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
- ‍
- ️ Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, relocation assistance, subsidised office lunches

**Job Application Tip

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