Lead Workforce Management
vor 2 Monaten
**Lead Workforce Management**
**Responsibilities**:
- Develop and implement workforce management strategies that drive operational efficiencies, increase productivity, and improve customer experience
- Manage and mentor a team of workforce management analysts responsible for forecasting staffing needs, scheduling, and real-time monitoring of service levels
- Analyze data and trends to identify opportunities to optimize staffing levels, improve service levels, and reduce costs
- Work cross-functionally with other teams to ensure alignment of workforce management strategies with business goals
- Develop and maintain key performance indicators (KPIs) to track performance across the workforce management team and customer service organization
- Collaborate with senior leadership to develop and implement long-term workforce management strategies that support the growth and success of the business
- Develop and maintain relationships with external vendors and partners to ensure the delivery of workforce management services that meet business needs
**This role will be great if you have the following**:
- Bachelor's degree in Business Administration, Mathematics, Statistics, or related field
- 7+ years of experience in workforce management, with at least 3 years in a management role
- Strong analytical and problem-solving skills with experience in data analysis and forecasting
- Experience with workforce management software and tools, such as Verint, IEX, or NICE
- Excellent communication skills, with the ability to present complex data and insights to senior leadership
- Ability to work collaboratively with cross-functional teams and stakeholders to achieve business goals
- Demonstrated experience in developing and implementing workforce management strategies that drive operational efficiencies, increase productivity, and improve customer experience
**Why you should join SumUp**:
- Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
- Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- A dedicated annual L&D budget of €2,000 for attending conferences and/or advancing your career through further education
- Enrolment onto our VSOP program: You will own a stake in SumUp's future success
- A corporate pension scheme where we match up to 20% of your contributions
- 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
- Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
-
- ️ Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, relocation assistance, subsidised office lunches
**Job Application Tip
-
Workforce Management Lead
vor 1 Monat
Berlin, Berlin, Deutschland Sumup VollzeitLead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have a proven track record in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...
-
Workforce Management Lead
vor 1 Monat
Berlin, Berlin, Deutschland Sumup VollzeitLead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have a proven track record in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...
-
Lead Workforce Management
vor 3 Monaten
Berlin, Deutschland Sumup VollzeitLead Workforce Management Summary: SumUp is looking for a Head of Workforce Management to join our team and lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have experience in managing workforce management teams (internal and outsourced across multiple...
-
Workforce Management Strategist
vor 1 Woche
Berlin, Berlin, Deutschland Sumup VollzeitWorkforce Management StrategistSumUp is seeking a Workforce Management Strategist to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...
-
Workforce Management Strategist
Vor 7 Tagen
Berlin, Berlin, Deutschland Sumup VollzeitWorkforce Management StrategistAt SumUp, we're seeking a seasoned Workforce Management Strategist to drive operational efficiencies, increase productivity, and enhance customer experience across our customer service organization. As a key member of our team, you'll develop and implement workforce management strategies, manage and mentor a team of analysts,...
-
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob Title: Head of Workforce Planning and People ProjectsWe are seeking an experienced leader in people strategy and workforce planning to drive our talent and organizational initiatives as we continue to expand globally. In this dynamic role, you will shape and implement workforce planning strategies, ensuring the right talent is in place to fuel our...
-
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob Title: Head of Workforce Planning and People ProjectsWe are seeking an experienced leader in people strategy and workforce planning to drive our talent and organizational initiatives as we continue to expand globally. In this dynamic role, you will shape and implement workforce planning strategies, ensuring the right talent is in place to fuel our...
-
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob Title: Head of Workforce Planning and People ProjectsWe are seeking an experienced leader in people strategy and workforce planning to drive our talent and organizational initiatives as we continue to expand globally.Key Responsibilities:Develop and implement workforce planning strategies to ensure we have the right talent in the right place at the right...
-
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob Title: Head of Workforce Planning and People ProjectsWe are seeking an experienced leader in people strategy and workforce planning to drive our talent and organizational initiatives as we continue to expand globally.Key Responsibilities:Develop and implement workforce planning strategies to ensure we have the right talent in the right place at the right...
-
Head of Workforce Planning and People Projects Lead
vor 2 Wochen
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob Title: Head of Workforce Planning and People ProjectsJob Summary:We are seeking an experienced leader to drive our talent and organizational initiatives as we continue to expand globally. In this dynamic role, you will shape and implement workforce planning strategies, ensuring the right talent is in place to fuel our growth.Key Responsibilities:Develop...
-
Head of Workforce Planning and People Projects Lead
vor 2 Wochen
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob Title: Head of Workforce Planning and People ProjectsJob Summary:We are seeking an experienced leader to drive our talent and organizational initiatives as we continue to expand globally. In this dynamic role, you will shape and implement workforce planning strategies, ensuring the right talent is in place to fuel our growth.Key Responsibilities:Develop...
-
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob Title: Head of Workforce Planning and People ProjectsWe are seeking an experienced leader to drive our talent and organizational initiatives as we continue to expand globally. In this dynamic role, you will shape and implement workforce planning strategies, ensuring the right talent is in place to fuel our growth.Key Responsibilities:Develop and...
-
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob Title: Head of Workforce Planning and People ProjectsWe are seeking an experienced leader to drive our talent and organizational initiatives as we continue to expand globally. In this dynamic role, you will shape and implement workforce planning strategies, ensuring the right talent is in place to fuel our growth.Key Responsibilities:Develop and...
-
Head of Workforce Planning and People Projects Lead
vor 2 Wochen
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob DescriptionDelivery Hero is seeking an experienced leader in People Strategy and Workforce Planning to drive our talent and organizational initiatives as we continue to expand globally. In this dynamic role, you will shape and implement workforce planning strategies, ensuring the right talent is in place to fuel our growth. By partnering closely with...
-
Head of Workforce Planning and People Projects Lead
vor 4 Wochen
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob Title: Head of Workforce Planning and People ProjectsWe are seeking an experienced leader in people strategy and workforce planning to drive our talent and organizational initiatives as we continue to expand globally.Key Responsibilities:Develop and implement workforce planning strategies to ensure we have the right talent in the right place at the right...
-
Head of Workforce Planning and People Projects Lead
vor 4 Wochen
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob Title: Head of Workforce Planning and People ProjectsWe are seeking an experienced leader in people strategy and workforce planning to drive our talent and organizational initiatives as we continue to expand globally.Key Responsibilities:Develop and implement workforce planning strategies to ensure we have the right talent in the right place at the right...
-
Head of Workforce Planning and People Projects Lead
vor 3 Wochen
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob Title: Head of Workforce Planning and People ProjectsWe are seeking an experienced leader to drive our talent and organizational initiatives as we continue to expand globally. In this dynamic role, you will shape and implement workforce planning strategies, ensuring the right talent is in place to fuel our growth.Responsibilities:Develop and implement...
-
Head of Workforce Planning and People Projects Lead
vor 3 Wochen
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob Title: Head of Workforce Planning and People ProjectsWe are seeking an experienced leader to drive our talent and organizational initiatives as we continue to expand globally. In this dynamic role, you will shape and implement workforce planning strategies, ensuring the right talent is in place to fuel our growth.Responsibilities:Develop and implement...
-
Head of Workforce Planning and People Projects Lead
vor 2 Wochen
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob Title: Head of Workforce Planning and People ProjectsWe are seeking an experienced leader to drive our talent and organizational initiatives as we continue to expand globally. In this dynamic role, you will shape and implement workforce planning strategies, ensuring the right talent is in place to fuel our growth.Key Responsibilities:Develop and...
-
Head of Workforce Planning and People Projects Lead
vor 2 Wochen
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob Title: Head of Workforce Planning and People ProjectsWe are seeking an experienced leader to drive our talent and organizational initiatives as we continue to expand globally. In this dynamic role, you will shape and implement workforce planning strategies, ensuring the right talent is in place to fuel our growth.Key Responsibilities:Develop and...
