Emea Customer Issue Resolution Superuser

vor 1 Woche

Neuss, Deutschland Solventum Vollzeit

**Job Description**:
3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role:
As a CIR Superuser you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Leads process improvement and changes based on agreement with stakeholders, positive approach towards team efforts and objective, tasks which requires knowledge proficiency._- Determines process improvements in order to increase quality and decrease cycle-time, solution for escalations._- Supports EMEA CIR team as expert of the process and tools used, stakeholders with reports, analyzes, summaries and qualitative indicators, transitions, more complex transactions, processes, and/or providing training and support._- Willingness to develop expertise outside team’s process (especially on touchpoints with process supported by team), actively participate in EMEA or Global projects related process and tools used, be involved in quality, transition topics._

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
- Bachelor’s degree or higher (completed and verified prior to start)- Minimum three (3) years of experience in Customer Issue Resolution, complaints handling, collections or Customer Service- Minimum 3 years of experience with SAP and Salesforce.- Fluent English is a must.- Ease to build stakeholder networks- Strong problem solving skills, strong ownership of process- Organizational skills are key in the fast paced customer environment.- Ability to manage change including quickly adapting to new systems and processes.- Detailed oriented and enjoys working with customer, customer (stakeholder) focus mindset- Proactive attitude to the duties entrusted- Collaborative Team player- Analytical

Additional qualifications that could help you succeed even further in this role include:
- Project management experience- Lean six sigma, process quality administration experience

Work location:
- Hybrid Eligible (Job Duties allow for some remote work but require travel to Dusseldorf at least 1 days per week

Travel: May include up to 5% international

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Solventum Global Terms of Use and Privacy Statement

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