Customer Service Representative
vor 3 Monaten
Job Description:
- Collaborate with Innovative 3Mers Around the World
- Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.- The Impact You’ll Make in this Role- As a(n) Customer Service Representative (M/F/*) with German, located in Neuss, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- _ Handling customer transactions related to order management, inquiries, quality claims and _other related policies and procedures._
- _ Maintaining relationships with Premium Accounts and understanding their product and service needs._
- _ Preparing service performance reports, _participates in customer meetings to identify _opportunities for improvement._
- _ Analyzing service processes and improving cycle time and on-time delivery, _ensuring compliance with 3M terms and conditions._
- _ Coordinating product quality complaints with the Customer Issue Resolution Representative._
- Your Skills and Expertise-
- _ Successfully completed bachelor degree _or higher from an accredited institution_
- _ Fundamental professional experience in related field_
- _ English and German at minimum C1 level_
- Additional qualifications that could help you succeed even further in this role include- _ Confident handling_ of ERP and CRM systems. (SAP and SalesForce desirable)_
- _ Knowledge of _any additional European languages will be an asset_
- _ Team player, persistent and results oriented, as well as good communication skills_
- _ Highly self-motivated, ability to work in culture of compliance_
- Please note: Please provide the CV in English._- International Recruitment Standard.
- If you have any questions regarding the content of the position, please contact the Hiring Manager. If you have any questions regarding the recruiting process, please contact the Recruiter.3M Global Terms of Use and Privacy Statement
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