Technical Support Specialist, French
vor 6 Monaten
**About the Role**
**Location-** Berlin, Germany or Remote anywhere in Germany.
**What You’ll be Doing**
- Must be able to work a set schedule during office hours Monday to Friday.
- Take initiative and provide prompt, accurate follow-up to tickets and support calls.
- Ability to flourish under limited supervision
- Must be fluent in Windows troubleshooting
- Fluency in Mac troubleshooting a plus
- Experience with Linux troubleshooting desired
- Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
- Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc).
- Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles).
- Other duties as needed
**About You**
- French and English at C1/C2 Level
- Excellent oral and verbal communication skills are a must
- A Bachelor's degree in Computer Science and/or equivalent work experience.
- At least 2 years prior experience in a customer service/support-related position.
- Proficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus.
- Previous experience with Zendesk is a plus
- Able to exercise good judgment of priority based on customer impact.
- Adaptable to new technologies and processes.
- Strong interpersonal skills so as to be able to work in a team-oriented environment.
- Understanding of any virtualization platform, basic networking.
- Previous experience with RMM software is helpful, but not required.
- A good sense of humor
- You enjoy the technical support environment.
- You enjoy taking ownership and watching your efforts make a difference
- Italian / German / Spanish / Dutch is a plus
**About Us**
**What You’ll Love**
Our flexible working hours with home office options enable you to successfully balance your personal life and your job
Grow personally and together with one of the fastest-growing companies globally
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with an amazing international workforce
Enjoy your work environment with its location in the heart of Berlin, directly at the AlexanderPlatz. (close to all transit)
LI-DS1
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