Customer Service Representative

vor 2 Monaten


München, Deutschland MKS Instruments Vollzeit

You Will Make an Impact By:

- Creation and processing of repair orders (RMAs) in Oracle (incl. receiving, repair job, material posting and status update as well as sending of repair receipt confirmations, quotes and estimates of cost)
- Processing of IRMA repair orders with all MKS branches worldwide (Clarification of repair-location, creation of shipping documents & paperwork, repair orders and status-updates/deadline tracking)
- Dispatch preparation after repair (incl. customer-communication and document creation) of completed repairs in the MKS sales area
- Updating the MKS database (MKS Install base) including check of warranty status, creation of new serial/item-combinations and customer assignment of the devices sent in

Skills You Bring:

- Completed commercial training or comparable qualification
- Independent, solution-oriented way of working with a confident demeanor
- Strong service orientation and strong communication skills

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