Service Delivery Specialist, de
vor 5 Monaten
The Business Tech function is to create customer value and elevate our brands with efficient and effective tech. which balances today´s needs with tomorrows opportunities.
**Job Description**:
As a Service Delivery Specialist, you will ensure effective and cost-efficient service delivery and service support delivery of H&M Support Services end-to-end.
**Your main responsibilities include**:
Responsible for following and implementing Support Services’ vision, guiding principles and ways of working (ITSM processes, tools, KPIs, roadmap, etc.)
Assess service needs and support realization of service roadmap.
Oversee and improve procedures for service processes/workflows, act as local point of contact and provide management of local stakeholders.
Monitor and review service deliveries and drive related continuous improvement initiatives.
Be the local point of contact and provide management of local stakeholders.
Manage and support delivery of vendors and globally procured contracts (suppliers, MTPs, locally procured software etc.) where needed.
**Skills & Experience**:
4+ years of experience in IT services/operations and in delivering services with ITIL principle.
Project
- & Stakeholder Management
Agile Methodology (e.g., SAFe, Scrum, Kanban) and problem-solving mindset.
Change Management, Organizational Transformation & Compliance with local regulations
Service Delivery & Service Level Management
documenting test plans, test cases and test execution
If you want to learn more about the role, click the following link and take a deep dive into the role description: Service Delivery Specialist
Additional Information
This is a full-time position and will be based in Germany.
Location
Spitalerstraße, Hamburg, Germany
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