Customer Service Representative

vor 2 Monaten

Hamburg, Deutschland Safran Vollzeit

**Description du poste**:
Currently, our new facility, HanSafran, is being built on approximately 6,000 square meters, emphasizing our principles of growth and sustainability. With the use of solar panels, a green roof, and an energy-efficient heating and cooling system, we aim to operate climate-neutrally at Nordport in Norderstedt. And now it is your turn to join us

What we offer you:
As part of an international aviation group, we offer you at our Hamburg location - and in the future in Norderstedt - a creative and growing work environment with a multicultural background.
Your personal development is of great importance to us: In addition to new challenges and exciting tasks, we continuously develop your skills and experiences through internal and external trainings and coachings.

In addition to our attractive salary package, you will benefit from numerous benefits including
- Intensive onboarding with internal networking events
- Mobile working
- Supplementary health insurance
- Company pension scheme
- Transportation allowance or cover of your German ticket
- Pluxee vouchers
- Free of charge health check-ups, adjustable tables and participation in sports events
- Company leasing of bicycles
- Participation in our share savings plan
- A budget for individual specialist literature

and much more.

However, above all, we like to celebrate our successes Whether a new contract signature, award winnings, summer festivals, Christmas parties or kick off activities, employee events are part of our corporate culture

As our future Customer Service Representative (CSR) you actively represent the interest of our international customers: As our customers' first point of contact, you will act as liaison between the customer, internal departments and other branch offices, provide product/services information and resolve any emerging issues that our clients might face with accuracy and efficiency to ensure highest level of customer satisfaction.

**Description compl�mentaire**:
Your responsibilities will include:

- Manage communication with the customer in both fluent German and English language
- Identify and assess customers' needs and offer commercial solutions in cooperation with internal process partners
- Create commercial offers and ensure on-time delivery
- Customer satisfaction assurance follow up after service completion
- Keep records of customer interactions, process customer accounts and file documents
- Understand and adhere to complex contract agreements between our customers and our internal process partners

**Exigences du poste**:
What you bring with you:

- Customer support experience or experience as a client service representative
- General understanding of contract structures
- Higher education diploma or equivalent; or 3 to 5 years of related experience and/or training; or equivalent combination of education and experience
- Fluency in the German and English language required
- French language skills are beneficial
- Familiarity with SAP system and MS Dynamics preferred

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.
Safran est la 1ère entreprise du secteur aéronautique et défense du classement « World's Best Companies 2023 » du magazine TIME.

Safran Helicopter Engines est le leader mondial des moteurs d'hélicoptères et le seul industriel à s'être spécialisé sur ce marché. Implantée dans le monde entier, la société emploie 5900 personnes dans le monde et possède plus de 2 500 clients répartis dans 155 pays et plus de 21 000 moteurs en service.

BAC+2
Supérieure à 3 ans

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