Customer Care Specialist
vor 1 Tag
This is your chance to shape the Customer Care area of a FinTech scaleup and to bring your support knowledge to the next level. We allow you to work with great freedom and creative possibilities.
**Your future team**
The Customer Success Team is responsible for the entire customer lifecycle after a contract has been signed. We currently work in four areas: Yokoy Solutions, Yokoy Academy, Enablement & Growth and Customer Care/Operations. As a Customer Care Specialist, you will take full ownership of our customers' daily concerns. As part of this, you will work closely with our team members in Onboarding and Engineering to improve our software.
What you will do:
- Ownership of incoming requests from customers, including the creation of tickets for the internal organization
- Ownership for tracking-to-resolution of recorded incidents or bugs
- Answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe
- Internally, you’re the first point of contact for knowledge on the operational use of our software
What you’ll need:
- Work experience of at least one year in an operational area (ideally Finance, Support, Customer Care)
- Background in finance and or accounting is a strong plus
- Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus
- Ability to handle a variety of tasks at a high frequency
- Structured and detail oriented approach to work
- Fluency in English and German, additional languages are a plus
What you’ll get:
- Work with international colleagues around Europe
- We love to see people thrive You'll have the resources to own and be able to shape things from day one
- Work closely with the founders and the leadership team
- We’re fast - quickly measure and learn the impact of your work
- Grow - we’re growing fast, and you’re the expert. Help us shape our growth
- Flexibility - everyone has their own highly productive times - you have found your sweet spot? Perfect, we look at the output and not at what time it was produced
- Remote - we enjoy in-person sessions, but we have also learned (thank you Covid) how to be efficient with remote working
- Competitive scale-up package
**Salary**: 33,600.00€ - 45,000.00€ per year
**Language**:
- fluently English and German ? (required)
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