Director of Rooms Operations
vor 4 Monaten
**Job Number** 24163154
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Berlin, Stauffenbergstrasse 26, Berlin, Berlin, Germany VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**WE WANT YOU**
Do you have an eye for detail and a talent for optimizing processes? Do you want to ensure the highest quality standards while leading a motivated team? Then join us now as **Director of Rooms Operations & Quality Management (M/F/d)** at JW Marriott - managed by Marriott International.
**JOIN AND STAY WITH US**
In the heart of Berlin, the city that constantly reinvents itself, our luxurious hotel offers a unique experience with 505 guest rooms, two restaurants, and an exclusive spa. We are looking for someone who will help us continuously deliver excellence.
**YOUR MISSION**
As **Director of Rooms Operations & Quality Management (M/F/d)**, you are responsible for the implementation and maintenance of quality assurance processes. You will ensure that our services meet Marriott standards and foster a culture of continuous improvement. You will coordinate with various departments and develop strategies to ensure the highest levels of guest and employee satisfaction.
**REASONS WHY YOU STAY WITH US**
- Competitive salary and a permanent contract from day one
- Up to €50 support for your public transport pass (BVG/VBB) or a free parking space
- A free overnight stay for you and a guest, including dinner and breakfast at the hotel
- Holiday and Christmas bonuses according to the Berlin collective agreement
- A variety of corporate benefits (fashion, cinema, travel, and more)
- Regular team events and professional development opportunities
- Free meals at our new staff restaurant
- Comfortable uniform, including free cleaning service
- Bring your dog - we are a pet-friendly workplace
**HELP US TO SHINE**
- Implement and maintain quality standards according to Marriott SOPs and LSOPs
- Conduct regular audits to ensure compliance with standards
- Facilitate process improvement teams and develop creative solutions to enhance quality
- Analyze error trends and implement corrective actions
- Collaborate closely with other departments to continuously improve the guest experience
- Train and coach managers and staff in Total Quality Management
**SHOW US YOUR TALENTS**
- Completed training in hotel management or a similar field
- Several years of experience in quality management, ideally in the hospitality industry
- Leadership experience with the ability to motivate and coach a team
- Excellent communication skills in both German and English
- Passion for continuous improvement and service excellence
**JW Marriott Berlin**
Stauffenbergstraße 26
10785 Berlin
Attn: Michèle Prestin
Recruiting Manager
+49 30 20651974
We look forward to hearing from you
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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