Intern, Customer Success Management

vor 2 Wochen

Berlin, Deutschland Optimizely Vollzeit

**Introduction**:
Customer Success Managers at Optimizely are the customers advocate and are focused on customer satisfaction, retention, and identifying new opportunities to expand our relationships with our customers and partners. As a working student you will gain great exposure with working with clients and engaging with them at all key points in the life cycle. This role will be part time (15 - 20 hours a week) to allow you to gain fantastic work experience whilst still studying.in the life cycle.

**Responsibilities**:

- You will support and consult well-known clients with a focus on marketing/sales/digital marketing/e-commerce/service or customer data.
- You will support the daily project work and actively participate in customer workshops.
- You will assist in the preparation of documents and presentations as well as in the preparation and follow-up of workshops and events.
- You will research, prepare and present specialist topics in the entire area of digital experience, martech and customer experience.
- You will be responsible for managing and organizing events and appointments.
- You will contribute your own ideas/suggestions and, if required, provide support in other exciting cross-sectoral topics

**Knowledge and Experience**:

- Ideally, you have already gained initial experience in business development, customer support, project management, process management or consulting.
- You are enthusiastic about everything to do with customer experience and are happy to drive digitalization of customer processes.
- You enjoy working in a team, are open, communicative and interested. You have an eye for details.
- You not only know how to use MS Office, but are also known for your general IT affinity or good PowerPoint presentations.
- You are keen to familiarize yourself with new topics

**Education**:
Ideally but not essential - Bachelors degree in Business Administration, Science or IT preferred.

**Competencies**:

- Establishing Relationships- Making Convincing Arguments- Navigating Organizations- Negotiating Agreements- Prioritizing and Organizing Work

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