Desktop Euc Support Technician

vor 3 Wochen

Frankfurt am Main, Deutschland Iron Systems Vollzeit

**Date Posted**:

- 7/21/2023

**Job Function**:

- Software Development

**Location**:

- Frankfurt - DEU

**Offered Salary**:

- Competitive
- Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.**Experience: 2.5-5 Years**

**Job Description & Requirements**:
- Support for the Mobility devices (IOS/iPhone/IPads) VIP and home-based office (HBO) user support Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement) Perform managed print service invoicing/meter read/polling report verification.
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
- Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis.

**Desired Skillsets**:

- Strong understanding of Client based Operating Systems Strong ticketing system experience.
- Proficient understanding of level 1 Helpdesk services Strong understanding of end user hardware.
- Proficient with common network protocols (TCP/IP) for device connectivity issues Excellent communication skills (English & Local language).
- Excellent customer engagement and customer service skills.
- Strong desire to help, share, and assist others.
- Excellent analytical skills, Work Ethic and Problem-solving skills Basic Safety knowledge in order to assist users with ergonomic equipment Ability to lift heavy equipment s within stockroom.
- Customer Experience - CSAT focused with Customer is #1 Attitude Professional and courteous and Ability and patience to work in a high dense client environment Flexible for travelling to remote sites/Colocations.

**Technical Certification**:

- (Microsoft/HP/Dell) in the similar field will be an added advantage.
- To provide support for on call escalations and doing root cause analysis of given issue.

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