Desktop Support Engineer

vor 1 Monat

Frankfurt, Deutschland DeRisk Technologies Vollzeit

DeRisk Technologies is seeking a motivated and skilled Desktop Support Engineer to join our team. The ideal candidate will be responsible for managing desktop devices (hardware, software, and connectivity) incidents through to resolution. They will also manage IMAC and desk-side support services, as well as provide support for complex and soft break-fix services for laptops and desktops.

In this role, you will be responsible for providing standard and approved hardware and software support and maintenance on desktop devices for their entire lifecycle. This includes the remote management of desktop devices using appropriate tools. You will also analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.

Responsibilities:

  • The Onsite field Support Engineer is Responsible for fulfilling Incidents/Service Requests tickets assigned to a site support group.
  • 2nd level technical focal point for client infrastructure & and desktop requests.
  • Smart hands support (“physical hands” on-site for information security, server, network, peripheral, and associated infrastructure).
  • Respecting Information Technology Infrastructure Library (ITIL) standards and best practices following the lead and guidance from the ITSM organization.
  • Participate in IT project coordination.
  • Maintain and perform required reporting/inventory. management/documentation requirements under Site support.
  • Support of active/passive network components.
  • Support of industrial systems (laboratory, analysis, high-bay rack and scale systems, etc.).
  • Management of service providers and outsourced resources.
  • Collaborative with internal teams, project teams, and external companies
  • Lifecycle management of hardware.
  • Hardware provisioning / de-provisioning.
  • Troubleshooting activities in Windows clients, servers, Office 365, AD, Teams, Azure, Mobile devices, and Site Multi-function IT printers/equipment.
  • Organizing and coordinating company events/trips where IT site support is required.

Requirements

    • Language : German and English, other language would be nice
    • Minimum 2 years of experience as desk side support and/or administration
    • Multi-tasking and punctual
    • Knowledge and troubleshooting skills on MS Office and Windows OS
    • Basic understanding of IT Infrastructure at computer level
    • Strong Customer service skills
    • Strong written and verbal communication skills
    • Ability to handle unforeseen and stressful situation.
    • Ability to welcome customers and help them with basic IT request (e.g. provide IT accessories, help to reset password (hardware issue will be worked by technician)).
    • Basic knowledge on mobile device (Apple OS)
    • To collect parcels received in a daily basis.
    • To perform Exit Process (employee leaving the company)
      • Type of employment: TP- 6 months contract
      • We need candidates who have shorter notice period or can start early
      • Language requirements: Fluent German Speaker(Native speaker/C1 Speaker will only do) & English speaker

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