Service Technician

vor 2 Monaten

Frankfurt am Main, Deutschland proAV Limited Vollzeit
About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Senior Service Technician to be a key part of our team in Germany, representing proAV and working onsite at a variety of client sites.

The main purpose of the role is to maintain high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. 

You shall act as a role model for the wider field service team, providing guidance and support where required. You will be the go-to for advanced technical diagnostics and escalated service calls. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. 

You will be responsible for ensuring fault resolution is to Client satisfaction; ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets.

This is an exciting opportunity for an exceptional, experienced Senior Service Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

Field service engineering work as required Onsite Service Engineering covering client sites as required Travelling to Client sites (including European travel if required) Site and event coordination and support Preventative Maintenance calls as required Rotation of client sites as required Site surveys Small works installations, including handover to Client Working any rotational shift basis as required Administration necessary to support engineering role

Required skills

Technically Advanced in AV / VC / UC technologies Able to Manage High Priority Incidents Able to manage Client communications and escalations Calm under pressure Ability to take responsibility Ability to act as a role model for the team Ability to multi task and prioritise Excellent communicator on both telephone and email Meticulous attention to detail Organised Flexible approach 

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