Imaging (Mri) Technical Product Specialist (M/w/d)

vor 6 Monaten

Berlin, Deutschland Zimmer Biomet Vollzeit

-Requisition Number
EMEA10769
Employment Type
Full-time
Location
Berlin

**What Is It Like To Work at Zimmer Biomet**:
At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

**Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package**
- Possibility to grow, develop, and be promoted within a Team
- Friendly, warm and creative atmosphere
- Healthy, inspiring, and international work environment
- Ongoing coaching and talent development
- Access to future career opportunities
- Hybrid work model
- Competitive reward packages
- Annual bonus
- Social and CSR events
- Wellbeing initiatives

**What You Can Expect**:
The Technical Product Specialist is responsible for providing product service, imaging and technology support to global customers, patients, internal team members, external stakeholders, and effected end users, as well as developing and maintaining relationships.

**How You Create Impact**:

- As the face of Zimmer Biomet, exemplify Core Values during all interactions with external customers and patients.
- Gain knowledge of Personalized Solutions supported technologies and help troubleshoot with Technical Product Senior Specialist on imaging solutions.
- Gain knowledge in surgical planning software.
- Support external patient customers / end-users in the delivery and use of technology solutions.
- Assist patients in downloading the mymobility app and syncing with their Apple watches.
- Manage escalation of incidents to development teams, track escalations through closure and provide resolutions to internal and external customers.
- Provide internal teams with insight regarding customer usage and trends to improve the overall product.
- Identify and escalate potential customer complaints as necessary to meet regulatory requirements.
- Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs.
- Assist in any new or existing team member training that is required to perform job duties.
- Data collection and reporting as needed for departmental and company KPI’s.

**What Will Make You Stand Out**:

- Bachelor’s degree required
- RT and CT/MR Technologist Certification preferred.
- 3-5 years related experience required; preferred experience with patient imaging
- Medical Device industry experience preferred in either a product development engineering or marketing position, preferably both.
- General knowledge of anatomy, physiology and biomechanics of the human body is preferred.

**What Will Make You Successful**:

- Ability to communicate both orally and in written form with a clear and concise manner.
- Strong analytical skills and outstanding interpersonal skills.
- Confidence with phone consultation and relaying technical information over the phone.
- Knowledge in Microsoft Office Suite.
- Teamwork and flexibility regarding hours and covering the needs of the business.
- Maintaining a positive attitude is a must.
- German language skills

**Who We Are**:
**Zimmer Biomet** is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to _alleviating pain and improving the quality of life for people around the world_.
- Looking to make an impact? Join us and make a difference._

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