Country Lead
vor 2 Wochen
**Country Lead / Program Lead (M/F/d)**
**Location: Germany**
You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. You
should have excellent business and communication skills and be able to work with senior management globally, site peers
and global business stakeholders.
This individual must be eager to dive deep into processes and have a proven record of delivering process efficiency results.
and customer service passion.
**Responsibilities**
- Develop, evaluate, and enhance business tools by performing ongoing trend analysis, detecting inefficiencies,
creating impactful project plans, regularly meeting with Partner Operations Leads, consulting with a wider global
team and owning project lifecycle for individual/team assignments - including scope, schedule, requirements, etc.
- Lead daily execution of business solutions by collaborating with key stakeholders, conducting root cause/impact
analysis, designing and delivering process solutions, documenting business continuity, and influencing technology
solutions through effective business justification
- Drive Ops effectiveness by aligning with global & partner teams, evaluating resources/responsibilities, identifying
risk factors and creating plans with key deliverables.
- Manage partners on daily basis to meet strict SLA/Metric
- Regular communication and engagement with senior management, support teams. Cross-team coordination,
project management and executive level presentation skills will be key to success.
**Basic Qualifications**
- Relevant experience in leading an operational organization in a global environment
- Excellent written and verbal communication skills both remotely and face to face.
- Proven evidence of success in operational management, operational enhancement and operational change.
- Proven experience of managing and developing two levels of management and their direct reports.
- Proven coaching and leadership skills including evidence of successful succession planning models.
- A proven track record of implementing, delivering large projects and communicating effectively at Director Level
- Ability to manage partners in multiple countries
**Preferred Qualifications**
- Degree /Master’s Degree from an accredited university with 2+ Years of similar experience.
- Strong attention to detail and excellent written and oral communication skills required
- Ability to organize and manage multiple tasks simultaneously
- Field Experience desirable but not essential
- Experience working in Global team environment with multiple time zones
- Ability to handle changing priorities and use good judgment when working in stressful situations
**What you can expect**
- An organization driven by technology - We have a tremendous technology backbone
- Open, ‘can do’ team spirit
- An environment where you can make your own ideas reality
- Drive your own career
- Market conform benefits
**Employee Status **:Full Time Employee
**Shift **:Day Job
**Travel **:No
**Job Posting **:May 09 2023
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