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Customer Operations Case Specialist
vor 5 Monaten
Deine Aufgaben:
- Coordinate with vendors & internal departments to resolve all customer cases and tickets and escalate all unresolved issues to management
- Perform research for all complaints and recommend required action for same and assist management to resolve all issues efficiently
- Maintain records of all received letters from customers to facilitate resolution and evaluate & perform research on various issues and recommend corrective actions
- Provide an interface with Markets, internal department and third party vendors according to required procedures and policies and maintain all data for resolutions
- Prepare all reports for resolutions provided and maintain records of all status
Dein Profil:
Fachliche Anforderungen
- Bachelor degree in business, marketing, economics, telecom (or similar)
- 1-2 year experience in sales or customer services
- Min. 1 year experience in working with CRM solutions, e.g. Salesforce
- Affinity with Salesforce and omnichannel platform tools for contact center
- French as native and English as Fluent, any other European language is a plus
Es erwartet Dich:
- Experience in exciting and international projects
- Continuous salary development
- Da Vinci Corporate Benefits
- On-the-job training and language courses
- Appreciation, motivation and commitment
Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us
Nicht zögern. Gleich bewerben
Onlinebewerbung
Du hast Fragen zu dieser Stelle? Kontaktiere mich.
Frau Anja Schoser
Da Vinci Engineering GmbH
Hauptstätter Straße 149
70178 Stuttgart
+49 711 72240 138
+49 711 72240 198
