Aktuelle Jobs im Zusammenhang mit Senior Operations Manager - LeinfeldenEchterdingen, Baden-Württemberg - USU Solutions DACH
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Team Lead Service Operation Support
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Logistics Internship for Students
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Logistics Internship for Students
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Senior Operations Manager
vor 2 Monaten
Are you ready to take on a new challenge in the IT industry? USU Solutions DACH is seeking a highly skilled Team Lead Service Operation Support to join our team. As a key member of our operations team, you will be responsible for managing a team of specialists and collaborating on strategies to ensure excellent customer satisfaction.
Key Responsibilities:
- Manage a team of specialists to deliver exceptional customer service
- Monitor team success based on Service Level Agreements (SLAs) and customer satisfaction metrics
- Collaborate with leads to develop and implement strategies and processes that drive business growth
- Develop and maintain workflows, standards, and Key Performance Indicators (KPIs) for system and service delivery
Requirements:
- Bachelor's degree in Business Informatics or a related field
- 3-5 years of experience in customer service or a related field
- Fluency in German and English, with additional languages a plus
- Strong communication and leadership skills
What We Offer:
- Professional development opportunities to enhance your skills and knowledge
- Flexible working hours to support work-life balance
- Company vehicle for business use
- 30 days of annual leave to recharge and relax
- Support for occupational disability insurance to ensure your well-being
- Employee discounts on company products and services
- On-site perks like discounted meals and free beverages to enhance your work experience
