Customer Operations Case Specialists

vor 5 Monaten


LeinfeldenEchterdingen, Deutschland Da Vinci Engineering GmbH Vollzeit

**Your tasks**:

- Coordinate with vendors & internal departments to resolve all customer cases and tickets and escalate all unresolved issues to management
- Coordinate with external vendors & internal departments to resolve all issues and provide appropriate response to all collection hotline complaints
- Perform research for all complaints and recommend required action for same and assist management to resolve all issues efficiently
- Maintain records of all received letters from customers to facilitate resolution and evaluate & perform research on various issues and recommend corrective actions
- Provide an interface with Markets, internal department and third party vendors according to required procedures and policies and maintain all data for resolutions
- Monitor all case associate issues and recommend resolution forsmart CEC Team leaders & associates
- Prepare all reports for resolutions provided and maintain records of all status

**Your profile**:

- Bachelor degree in business, marketing, economics, telecom (or similar)
- 1-2 year experience in sales or customer services
- Min. 1 year experience in working with CRM solutions, e.g. Salesforce
- Knowledge/experience in sales or customer service
- Willingness to interact with clients, provide them with excellent customer experience resulting in a long-term business relationship
- Affinity with Salesforce and omnichannel platform tools for contact center
- English as a Excellent, German or French is a plus

**You can expect**:

- Experience in exciting and international projects
- Continuous salary development
- Da Vinci Corporate Benefits
- On-the-job training and language courses
- Appreciation, motivation and commitment

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us

**Referenznummer**:
18977

**Kontakt**:
Frau Anja Schoser

Da Vinci Engineering GmbH

Hauptstätter Straße 149

70178 Stuttgart

+49 711 72240 138

+49 711 72240 198



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