Customer Operations Case Specialists
vor 5 Monaten
**Your tasks**:
- Coordinate with vendors & internal departments to resolve all customer cases and tickets and escalate all unresolved issues to management
- Coordinate with external vendors & internal departments to resolve all issues and provide appropriate response to all collection hotline complaints
- Perform research for all complaints and recommend required action for same and assist management to resolve all issues efficiently
- Maintain records of all received letters from customers to facilitate resolution and evaluate & perform research on various issues and recommend corrective actions
- Provide an interface with Markets, internal department and third party vendors according to required procedures and policies and maintain all data for resolutions
- Monitor all case associate issues and recommend resolution forsmart CEC Team leaders & associates
- Prepare all reports for resolutions provided and maintain records of all status
**Your profile**:
- Bachelor degree in business, marketing, economics, telecom (or similar)
- 1-2 year experience in sales or customer services
- Min. 1 year experience in working with CRM solutions, e.g. Salesforce
- Knowledge/experience in sales or customer service
- Willingness to interact with clients, provide them with excellent customer experience resulting in a long-term business relationship
- Affinity with Salesforce and omnichannel platform tools for contact center
- English as a Excellent, German or French is a plus
**You can expect**:
- Experience in exciting and international projects
- Continuous salary development
- Da Vinci Corporate Benefits
- On-the-job training and language courses
- Appreciation, motivation and commitment
Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us
**Referenznummer**:
18977
**Kontakt**:
Frau Anja Schoser
Da Vinci Engineering GmbH
Hauptstätter Straße 149
70178 Stuttgart
+49 711 72240 138
+49 711 72240 198
-
Customer Operations Case Specialist
vor 5 Monaten
Leinfelden-Echterdingen, Deutschland Da Vinci Engineering GmbH VollzeitDeine Aufgaben: - Coordinate with vendors & internal departments to resolve all customer cases and tickets and escalate all unresolved issues to management - Perform research for all complaints and recommend required action for same and assist management to resolve all issues efficiently - Maintain records of all received letters from customers to...
-
Specialist Sales Operations
vor 6 Monaten
Leinfelden-Echterdingen, Deutschland smart Automobile Vollzeit**About Smart Europe** We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses. Ever since smart exists, we rewrite the automotive industry’s...
-
Point of Sales
vor 6 Monaten
Leinfelden-Echterdingen, Deutschland smart Automobile VollzeitWe are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses. Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we...
-
Internship HR People Experience
vor 6 Monaten
Leinfelden-Echterdingen, Deutschland T-Systems International GmbH Vollzeit**Your task**: Whether it's a compulsory or voluntary internship - as an intern (M/F/d) you will benefit in any case from an attractive remuneration and flexible working hours. You will support the team with the following responsible tasks: - Assist in researching, designing, and developing AI use cases in Human Resources that incorporate data engineering...
-
Customer Assistance Specialist
vor 6 Monaten
Leinfelden-Echterdingen, Deutschland Da Vinci Engineering GmbH Vollzeit**Your tasks**: - Develop tools and methods to handle with customer requests or complains on a second level support with transparency, as well as to report on topics that demand internal improvements - Set up processes to collect, track, and analyze customer feedback and suggest improvements based on the insights gathered - Liaise with internal teams, such...
-
Logistics Support Specialist
vor 6 Monaten
Leinfelden-Echterdingen, Deutschland Shaper Tools GmbH Vollzeit**About this Role**: Based in San Francisco with offices in Stuttgart, Germany, Shaper was founded in 2012 with a mission of making precision cutting easy and accessible to craftspeople everywhere, beginning first with a handheld CNC router called Origin. Today, Shaper supports thousands of woodworkers and craftspeople around the globe with the simple...
-
Vp - Sales and Customer Success
vor 5 Monaten
Leinfelden-Echterdingen, Deutschland Shaper Tools GmbH Vollzeit**About this Role**: Headquartered in San Francisco, California, with offices in Stuttgart, Germany, Shaper was founded in 2012 with a mission of making precision cutting easy and accessible to craftspeople everywhere. In pursuit of that goal, Shaper developed Origin, the world's first handheld CNC router. Today, Shaper supports thousands of woodworkers and...
-
Vp - Sales and Customer Success
vor 5 Monaten
Leinfelden-Echterdingen, Deutschland Shaper Tools GmbH Vollzeit**About this Role**: Headquartered in San Francisco, California, with offices in Stuttgart, Germany, Shaper was founded in 2012 with a mission of making precision cutting easy and accessible to craftspeople everywhere. In pursuit of that goal, Shaper developed Origin, the world's first handheld CNC router. Today, Shaper supports thousands of woodworkers and...
-
Working Student Ecommerce
vor 5 Monaten
Leinfelden-Echterdingen, Deutschland smart Automobile VollzeitWe are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses. Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we...
-
Air Logistics Customer Care Specialist
vor 3 Wochen
Leinfelden-Echterdingen, Deutschland Kuehne+Nagel VollzeitAir Logistics Customer Care Specialist (m/w/d)Leinfelden-Echterdingen, Baden-Württemberg, Germany | Frachttransport und Kundenservice | Vollzeit | DE2076958Sie suchen eine spannende Herausforderung bei der Nummer 1 der Luftfracht? Dann zögern Sie nicht und starten mit uns durch an unserem Standort Leinfelden-Echterdingen. Wir freuen uns auf Ihre Bewerbung....
-
Order-to-Delivery Specialist
vor 4 Wochen
Leinfelden-Echterdingen, Deutschland Avantgarde Experts VollzeitWer im Vertrieb arbeiten möchte, ist bei uns an der richtigen Stelle! Wir vermitteln bei attraktiven Kunden deutschlandweit Top-Jobs im Bereich Sales - gleich bewerben und mit AVANTGARDE Experts garantiert durchstarten!Für unseren Kunden, ein Start-up-Unternehmen in der Automobilindustrie, besetzen wir die folgende Position:Order-to-Delivery Specialist...
-
Internship HR People Experience
vor 6 Monaten
Leinfelden-Echterdingen, Deutschland T-Systems International GmbH Vollzeit**Your task**: Whether it's a compulsory or voluntary internship - as an intern (M/F/d) you will benefit in any case from an attractive remuneration and flexible working hours. You will support the team with the following responsible tasks: - You support projects and proactively contribute - You support colleagues in their day-to-day business - With your...
-
Order-to-Delivery Specialist
vor 4 Wochen
Leinfelden-Echterdingen, Deutschland Avantgarde Experts VollzeitWer im Vertrieb arbeiten möchte, ist bei uns an der richtigen Stelle! Wir vermitteln bei attraktiven Kunden deutschlandweit Top-Jobs im Bereich Sales - gleich bewerben und mit AVANTGARDE Experts garantiert durchstarten! Für unseren Kunden, ein Start-up-Unternehmen in der Automobilindustrie, besetzen wir die folgende Position: Order-to-Delivery Specialist...
-
Order-to-Delivery Specialist
vor 4 Wochen
Leinfelden-Echterdingen, Deutschland Avantgarde Experts VollzeitWer im Vertrieb arbeiten möchte, ist bei uns an der richtigen Stelle! Wir vermitteln bei attraktiven Kunden deutschlandweit Top-Jobs im Bereich Sales - gleich bewerben und mit AVANTGARDE Experts garantiert durchstarten!Für unseren Kunden, ein Start-up-Unternehmen in der Automobilindustrie, besetzen wir die folgende Position:Order-to-Delivery Specialist...
-
Specialist Vehicle Connected Solutions
vor 6 Monaten
Leinfelden-Echterdingen, Deutschland smart Automobile Vollzeit**About Smart Europe** We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses. Ever since smart exists, we rewrite the automotive industry’s...
-
Aftersales Senior Service Contracts Specialist
vor 6 Monaten
Leinfelden-Echterdingen, Deutschland Da Vinci Engineering GmbH Vollzeit**Your tasks**: - You will take customer service to the next level with designing state of the art service contract offering and herewith ensuring an important revenue stream - You design service packages that reach from extended warranty, over carefree service packages, up to inclusion of digital products - You are creating the business case behind our...
-
Senior Specialist Order-to-delivery
vor 5 Monaten
Leinfelden-Echterdingen, Deutschland smart Automobile VollzeitWir sind die Marke für Vordenker. Wir feiern es, Konventionen in Frage zu stellen und die Zukunft der Elektromobilität zu gestalten. Wir konzentrieren uns auf das Wesentliche und bringen Perfektion zu unseren Kunden. Wir machen das urbane Leben lebenswerter und geben unseren Kunden neue Impulse. Seit es smart gibt, schreiben wir das Regelwerk der...
-
Internship Customer Engagement Projects
vor 5 Monaten
Leinfelden-Echterdingen, Deutschland smart Automobile VollzeitWe are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses. Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we...
-
Business Operations and Project Management Intern
vor 4 Wochen
Leinfelden-Echterdingen, Baden-Württemberg, Deutschland Bosch VollzeitJob OpportunityOur Business Operations department is a global function operating in over 30 countries, providing shared services for roles such as sales, marketing, and customer logistics. The Competence Center in Leinfelden defines various projects and concepts, managing and automating processes to develop strategies for the success of Bosch Power Tools.We...
-
Specialist Vehicle Diagnosis
vor 5 Monaten
Leinfelden-Echterdingen, Deutschland smart Automobile VollzeitWe are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses. Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we...