Senior Operations Manager

vor 2 Wochen

LeinfeldenEchterdingen, Baden-Württemberg, Deutschland USU Solutions DACH Vollzeit

Are you ready to take on a new challenge in the IT industry? USU Solutions DACH is seeking a highly skilled Team Lead Service Operation Support to join our team. As a key member of our operations team, you will be responsible for managing a team of specialists and collaborating on strategies to ensure excellent customer satisfaction.

Key Responsibilities:

  • Manage a team of specialists to deliver exceptional customer service
  • Monitor team success based on Service Level Agreements (SLAs) and customer satisfaction metrics
  • Collaborate with leads to develop and implement strategies and processes that drive business growth
  • Develop and maintain workflows, standards, and Key Performance Indicators (KPIs) for system and service delivery

Requirements:

  • Bachelor's degree in Business Informatics or a related field
  • 3-5 years of experience in customer service or a related field
  • Fluency in German and English, with additional languages a plus
  • Strong communication and leadership skills

What We Offer:

  • Professional development opportunities to enhance your skills and knowledge
  • Flexible working hours to support work-life balance
  • Company vehicle for business use
  • 30 days of annual leave to recharge and relax
  • Support for occupational disability insurance to ensure your well-being
  • Employee discounts on company products and services
  • On-site perks like discounted meals and free beverages to enhance your work experience

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