Customer Success Representative

vor 2 Wochen


Hamburg, Deutschland Altair Engineering GmbH Vollzeit

**Transforming the Future with the Convergence of Simulation and Data**

**Customer Success Representative (M/F/d)**

Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own.

**Job Summary**:
**What You Will Do**:

- Work with Customers to ensure they are deriving value from their investments
- Assist users and company admins with their Altair user accounts
- Update customer’s on their Support requests when required
- Interact with prospects and customers to improve support experience and satisfaction levels.
- Creating Knowledgebase articles (FAQ/Solutions) that provide technical value to Altair’s customer base.
- Coordinate with development and sales teams to ensure customer success

**What You Will Need**:
**Basics**:

- Associate degree, Trade or Technical School
- Fluency in German and English
- Solid background with productivity tools like Outlook, Office, Teams
- Familiarity with tools such as HubSpot, Salesforce and ServiceNow is a plus
- Ability to work on multiple priorities simultaneously
- A self-starter who likes to dig in and work hard
- Organized and love teams, but is also capable of working independently

**Preferred**:

- Experience in a customer-facing role
- Bachelor’s degree

**How You Will Be Successful**:

- **Envision the Future**:

- **Communicate Honestly and Broadly**:

- **Seek Technology and Business “Firsts”**:

- **Embrace Diversity and Take Risks**

**What We Offer**:

- A culture that promotes people and talent
- Direct communication channels, transnational and open corporate philosophy with team spirit
- State-of-the-art IT equipment
- Competitive Salary
- Outstanding Work/Life Balance
- Hybrid working model and flexible working hours
- Own gym in the office, company events and joint sports activities
- Company pension plan
- Free drinks, fresh fruit and our office dog

**Why Work with Us**:
Altair is a global technology company that provides software and cloud solutions in the areas of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.

**Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.**

**Ready to go? #ONLYFORWARD**
At our core we are explorers; adventurers; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and uncharted waters, we dive in headfirst. We are the original trailblazers that make the impossible possible; discovering new solutions to our customer’s toughest challenges.

Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrates a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.

Art der Stelle: Vollzeit, Festanstellung

Arbeitszeiten:

- 8-Stunden-Schicht

Leistungen:

- Aktienoptionen
- Betriebliche Altersvorsorge
- Betriebliche Weiterbildung
- Betriebsarzt
- Betriebsfeiern
- Empfehlungsprogramm
- Gleitzeit
- Homeoffice
- Kostenlose Getränke
- Mentoring-Programm für Mitarbeiter
- Mitarbeiter-Rabatt
- Sprachkenntnisse werden vermittelt
- Zusätzliche Urlaubstage

Berufserfahrung:

- Kundenbetreuung: 1 Jahr (Wünschenswert)

Sprache:

- Deutsch (Erforderlich)



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