Customer Service Representative

vor 5 Monaten


Hamburg, Deutschland STAAR Surgical AG Vollzeit

STAAR® Surgical arbeitet im Bereich der Augenheilkunde. Als Hersteller entwickeln, produzieren und vertreiben wir die EVO ICL, eine implantierbare Collamer Linse, die zusammen mit dem Auge arbeitet, um die Sehkraft zu korrigieren.

Für unsere Niederlassung Deutschland am Standort in Hamburg suchen wir eine Mitarbeiterin/einen Mitarbeiter für die Position als

**Customer Service Representative (Kundenbetreuer/in Innendienst) - Vollzeit**

**Stellenbeschreibung**

In dieser Position arbeiten Sie als Kundenbetreuer/in im Team des Innendienstes und sind für die Unterstützung aller administrativen Kundendienst
- und Cash-In Aktivitäten von STAAR Surgical Deutschland mitverantwortlich.

**Ihre Aufgaben**
- Unterstützung des Sales-Teams bei eingehenden Kundenbestellungen
- Bearbeitung von Kundenanfragen und -beschwerden, Auskünfte über Lieferzeiten und Lagerbestände
- Betreuung des Online-Bestellsystems (OCOS) zur Unterstützung der Kunden
- Backup / Vertretung im Warenversand an unsere Kunden
- Enge Zusammenarbeit mit der internationalen Abteilung „Accounts-Receivables“
- Abstimmung von Zahlungseingängen unserer Kunden
- Erstellung, Verfolgung und Klärung von Maßnahmen zur Reduzierung von Zahlungsrückständen der Kunden
- Klärung von Kundenkontenproblem in Zusammenarbeit mit der internationalen Abteilung „Account-Receivables“

**Ihr Profil**
- Abgeschlossene kaufmännische oder buchhalterische Ausbildung oder vergleichbare Ausbildung
- Berufserfahrungen aus der Bereich Optik sind hilfreich.
- Mindestens drei Jahre Erfahrung in einer Kundendienstabteilung, idealerweise in einer internationalen Organisation
- Keine Scheu in verbaler oder schriftlicher Kommunikation mit Kunden
- Gute Computer
- und MS-Office-Kenntnisse mit Schwerpunkt auf Excel, Leidenschaft für Zahlen
- Sehr gute Deutschkenntnisse in Wort und Schrift sowie gute Englischkenntnisse
- Teamplayer mit einer zuverlässigen und flexiblen Persönlichkeit und sehr guten Kommunikationsfähigkeiten
- Aufgeschlossenheit und Kundenorientierung mit ausgezeichneten Problemlösungsfähigkeiten

**Die richtige Entscheidung: Arbeiten bei STAAR Surgical**

STAAR Surgical ist ein multikulturelles und internationales Unternehmen und bietet Ihnen das ideale Umfeld, um sich beruflich und persönlich weiterzuentwickeln.

Art der Stelle: Vollzeit, Festanstellung

Arbeitszeiten:

- Montag bis Freitag

Berufserfahrung:

- Customer Service: 3 Jahre (Wünschenswert)

Sprache:

- Englisch (Erforderlich)
- Deutsch (Erforderlich)

Arbeitsort: Vor Ort



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