Service Delivery Manager
vor 4 Wochen
About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. To learn more about how we can supercharge progress for you, visit Service Delivery Manager Job Description Lead a high-performing team to deliver exceptional service, exceed client expectations, and build lasting relationships. You'll drive operational efficiency, monitor KPIs, and ensure seamless collaboration across stakeholders-together with our international team Roles and Responsibilities Team leadership : Manage and mentor the IT team, including hiring, training, and performance evaluations Customer/Client relations : Acting as a liaison between Customer IT, HCL IT teams and Business users/stakeholders to understand their IT needs to ensure end user satisfaction is high Technical Knowledge : A solid understanding of IT infrastructure, including networks, servers, laptops/workstations and emerging technologies Quality assurance : Monitoring performance and user satisfaction to identify areas for improvement Operational efficiency : Implement processes and strategies to improve efficiency, productivity, and user experience Problem-solving : Analyze and resolve IT-related issues and support user needs Strategic thinking : Ability to plan for future IT needs and provide recommendations on technology solutions Required skills and experience 12+ years overall work experience in the IT industry preferably in IT/ Technical Operations organizations in supporting worldwide enterprise infrastructure, systems and applications Should have C1 or C2 level German language proficiency Knowledge of servers, networks, end user computing devices like laptop, desktop, printers, etc Good communication, organization/planning, risk/issue assessment and conflict management skills. Social skills and the ability to work across departments and multi-functions with other leaders Solid understanding of process management, improvement practices, and operation services Experience working in a global environment, interacting with teams located in multiple regions Manage CSAT survey and end user feedback
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Service Delivery Manager m/w/d IT
vor 4 Wochen
Radolfzell am Bodensee, Deutschland HCLTech VollzeitStellenbeschreibung Als Service Delivery Manager übernimmst du die Leitung eines Teams, sorgst dafür, dass Dienstleistungen effizient erbracht werden und den Erwartungen deiner Kunden entsprechen. Außerdem pflegst du aktiv die Kundenbeziehungen. Teamleitung : Führung und Mentoring des IT-Teams, einschließlich Einstellung, Schulung und...
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Senior Service Delivery Manager
vor 4 Wochen
Radolfzell am Bodensee, Deutschland HCLTech Germany VollzeitHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences...
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Service Delivery Manager
vor 2 Wochen
Radolfzell, Deutschland HCLTech Germany VollzeitAbout HCLTechHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing,...
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Service Delivery Manager
Vor 7 Tagen
Radolfzell, Baden-Württemberg, Deutschland HCLTech Vollzeit 80.000 € - 120.000 € pro JahrStellenbeschreibungAlsService Delivery Managerübernimmst du die Leitung eines Teams, sorgst dafür, dass Dienstleistungen effizient erbracht werden und den Erwartungen deiner Kunden entsprechen. Außerdem pflegst du aktiv die Kundenbeziehungen. Du bist verantwortlich für die Überwachung von Leistungskennzahlen (KPIs), die Lösung von Serviceproblemen und...
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Service Delivery Manager
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Serco Vollzeit 60.000 € - 100.000 € pro JahrSerco has made significant contributions at ESA's European Space Operations Centre (ESOC) in Darmstadt, supporting a wide range of space missions and projects. Serco provides essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Their expertise in spacecraft operations, ground...
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Service Delivery Manager
vor 4 Wochen
Radolfzell am Bodensee, Deutschland HCLTech VollzeitStellenbeschreibung Als Service Delivery Manager übernimmst du die Leitung eines Teams, sorgst dafür, dass Dienstleistungen effizient erbracht werden und den Erwartungen deiner Kunden entsprechen. Außerdem pflegst du aktiv die Kundenbeziehungen. Du bist verantwortlich für die Überwachung von Leistungskennzahlen (KPIs), die Lösung von Serviceproblemen...
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IT Service Delivery Manager
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Serco Plc Vollzeit 60.000 € - 100.000 € pro JahrPackage Description On Offer:Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing.Hybrid working model.30% subvention on Deutschland ticket.Gym membership discount.Private pension scheme.Corporate Benefits discounts.30 days of...
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Service Delivery Manager
vor 3 Wochen
Radolfzell, Deutschland HCLTech VollzeitStellenbeschreibungAls Service Delivery Manager übernimmst du die Leitung eines Teams, sorgst dafür, dass Dienstleistungen effizient erbracht werden und den Erwartungen deiner Kunden entsprechen. Außerdem pflegst du aktiv die Kundenbeziehungen. Du bist verantwortlich für die Überwachung von Leistungskennzahlen (KPIs), die Lösung von Serviceproblemen...
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Service Delivery Manager
vor 4 Wochen
Radolfzell, Deutschland HCLTech VollzeitStellenbeschreibungAls Service Delivery Manager übernimmst du die Leitung eines Teams, sorgst dafür, dass Dienstleistungen effizient erbracht werden und den Erwartungen deiner Kunden entsprechen. Außerdem pflegst du aktiv die Kundenbeziehungen. Du bist verantwortlich für die Überwachung von Leistungskennzahlen (KPIs), die Lösung von Serviceproblemen...
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Service Delivery Manager
Vor 6 Tagen
Frankfurt am Main, Hessen, Deutschland Deutsche Börse Vollzeit 80.000 € - 120.000 € pro JahrFrankfurt am MainYour career at Deutsche Börse GroupArea of work:As a Service Delivery Manager within Cyber Protection - Detect & Prevent team, you will be responsible for the end-to-end delivery of security services, ensuring operational excellence, stakeholder satisfaction, and regulatory compliance. You will lead cross-functional coordination, manage...
