Aktuelle Jobs im Zusammenhang mit Senior Service Delivery Manager - Radolfzell am Bodensee - HCLTech Germany
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Radolfzell, Deutschland HCLTech Germany VollzeitAbout HCLTechHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing,...
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vor 4 Wochen
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Service Delivery Manager
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Service Delivery Manager
vor 3 Wochen
Radolfzell, Deutschland HCLTech VollzeitStellenbeschreibungAls Service Delivery Manager übernimmst du die Leitung eines Teams, sorgst dafür, dass Dienstleistungen effizient erbracht werden und den Erwartungen deiner Kunden entsprechen. Außerdem pflegst du aktiv die Kundenbeziehungen. Du bist verantwortlich für die Überwachung von Leistungskennzahlen (KPIs), die Lösung von Serviceproblemen...
Senior Service Delivery Manager
vor 4 Wochen
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Service Delivery Manager
Lead a high-performing team to deliver exceptional service, exceed client expectations, and build lasting relationships. You'll drive operational efficiency, monitor KPIs, and ensure seamless collaboration across stakeholders-together with our international team
Analyze and resolve IT-related issues and support user needs
12+ years overall work experience in the IT industry preferably in IT/ Technical Operations organizations in supporting worldwide enterprise infrastructure, systems and applications
~ Should have C1 or C2 level German language proficiency
~ Knowledge of servers, networks, end user computing devices like laptop, desktop, printers, etc
~ Good communication, organization/planning, risk/issue assessment and conflict management skills. Solid understanding of process management, improvement practices, and operation services
~ Experience working in a global environment, interacting with teams located in multiple regions
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