Customer Service Agent

vor 3 Monaten


Ettlingen, Deutschland PROMATIS software GmbH Vollzeit

Über PROMATIS software GmbHWir bieten unternehmensstrategische und betriebswirtschaftliche Beratung und kombinieren diese mit IT-Konzeptionen bis hin zu umsetzungsorientiertem Projektmanagement. Vielseitige Weiterbildungs- und Entwicklungsmöglichkeiten, Sprachkurs-Angebot Fortschrittliche Arbeitsmethoden und innovative Softwarewerkzeuge Freizeit- und Sportprogramm, betriebliche Gesundheitsförderung Flexible Arbeitszeitmodelle – für jeden Lebensplan Kostenlose Getränke, Obstkorb Kostenlose Parkplätze und sehr gute Verkehrsanbindung Umfassendes Onboarding und Mentorenprogramm, Duz-Kultur Zuschuss zur Altersvorsorge und Kindergarten, Mitarbeiter-Rabatte Firmenwagenregelung nach der Probezeit, BusinessBike Was erwartet Sie? Das Ziel ist klar: Exzellente Geschäftsprozesse mit Oracle® Digitalisierungslösungen Gemeinsam mit dem Managed-Service-Team unternehmen Sie selbständig Maßnahmen zur Ursachen- und Fehlerbehebung. Sie arbeiten nicht nur konzeptionell in Projekten, sondern beraten und kümmern sich um alle Anfragen rund um Supply Chain Management. Außerdem: Ticketbearbeitung: Kundensupport Problemanalyse Fehlerbehebung Anwenderberatung: Proaktive Problemvermeidung Optimierung von Kundensystemen Unterstützung bei der Anwendung von ERP-Systemen Was sollten Sie mitbringen? Sie haben eine qualifizierte Ausbildung im Bereich Informationstechnik (z.B. Fachinformatik) oder ein vergleichbares Studium, Ausbildung als Industriekaufmann (m/w/d) oder ein BWL-Studium Sie verfügen über ein Prozessverständnis im SCM (Einkauf, Lager, Verkauf) Sie besitzen eine sehr gute Auffassungsgabe gepaart mit einer IT-Affinität Sie sind kunden- und serviceorientiert und haben Spaß am Austausch, auch auf internationaler Ebene in Deutsch und Englisch Sie haben idealerweise Buchhaltungskenntnisse und Kenntnisse in ERP-Systemen Unser Jobangebot Mitarbeiter Kundensupport (m/w/d) klingt vielversprechend?



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