Customer Service Manager/in
vor 2 Monaten
Hannover
Vollzeit
Das Geschlecht ist uns nicht wichtig, entscheidend ist für uns, dass du zu unserer Kultur und ins Team passt und für deinen Job brennst.
Aufgaben- Als Manager:in im Kundenservice übernimmst du eigenständig die Verwaltung und Priorisierung von Kundenanfragen aus verschiedenen Kommunikationskanälen. li>
- Als Teil des Second-Level-Kundenservice bist du die zentrale Schnittstelle zwischen unseren Kund:innen und dem Technikbereich. Zudem unterstützt du aktiv die After-Sales-Prozesse unserer Produkte für Privatkunden und stellst sicher, dass alle Serviceleistungen effektiv und kundenorientiert durchgeführt werden.
- Durch deine proaktive Herangehensweise bei der Identifizierung und Umsetzung von Verbesserungsvorschlägen im Kundenservice trägst du wesentlich zum Erfolg unseres Teams bei und hilfst dabei, unsere Servicequalität kontinuierlich zu steigern.
- Du bringst ein abgeschlossenen betriebswirtschaftliches oder wirtschaftswissenschaftliches Bachelorstudium mit Schwerpunkt Vertrieb oder Kommunikation, eine Ausbildung zum:zur Industriekaufmann:frau oder eine vergleichbare Qualifikation mit.
- Qualifizierte Erfahrung hast du nicht nur in der Kundenbetreuung im Privatkundengeschäft, sondern auch im Bereich der Elektromobilität bringst du ein tiefgehendes Verständnis mit.
- Die Anwendung unterschiedlichster IT-Tools bereitet dir keine Probleme und auch mit Office-Programmen wie Outlook und Excel kennst du dich bereits bestens aus.
- Deine selbstständige, gewissenhafte und systematische Arbeitsweise zeichnen dich aus. br/> Uns ist es ein Anliegen, innovative, nachhaltige und wertige Dienstleistungen zu erbringen und weiter zu entwickeln, welche für unsere Kund:innen zu einem Erlebnis werden.
Hier brennt ein dynamisches Team für seinen Auftrag - teilst du diesen Enthusiasmus? Wir freuen uns auf deine Ideen – deinen Willen, Prozesse, Produkte und Lösungen aktiv mitzugestalten, schätzen wir sehr. - Fort- & Weiterbildung: Potenzialentfaltung vom ersten Tag an
Dass du deine Potenziale frei entfalten kannst, ist uns sehr wichtig – und das schon ab dem ersten Arbeitstag. Du profitierst nicht nur von einer umfassenden Einarbeitung, sondern auch von auf dich zugeschnittenen Weiterbildungsmaßnahmen.
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