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Customer Service Specialist

vor 2 Monaten


Hannover, Niedersachsen, Deutschland VHV Gruppe Vollzeit

Job Summary:

We are seeking a highly skilled Customer Service Specialist to join our team at VHV Gruppe. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring timely responses in the debt management field.

Key Responsibilities:

  • Process Optimization: Collaborate with various departments to optimize business processes in debt collection, ensuring efficient and effective operations.
  • Payment Processing: Manage payment processes for individual and commercial clients, ensuring accurate and timely processing.
  • Customer Consultation: Provide holistic customer service, addressing customer inquiries and concerns in a professional and courteous manner.

Requirements:

  • Interest in Career Development: A strong desire to learn and grow within the company, with opportunities for professional development and advancement.
  • Education: A degree in Business Administration or a related field, with a strong understanding of business principles and practices.
  • Experience: Previous experience in telephone communication and debt collection, with a proven track record of providing excellent customer service.

Benefits:

  • Work-Life Balance: Flexible working hours, remote work options, and international work opportunities, allowing for a healthy work-life balance.
  • Compensation: A competitive salary with bonuses linked to company performance, providing a secure financial foundation.
  • Time Off: Convert bonuses into additional vacation days, allowing for relaxation and rejuvenation.
  • Work Environment: Modern workspaces, on-site amenities, and a range of dining options, creating a comfortable and productive work environment.
  • Career Development: Access to training programs and advancement opportunities, enabling career growth and development.
  • Wellbeing: Health and wellness programs, including sports groups and ergonomic workspaces, promoting physical and mental wellbeing.
  • Retirement Planning: Company-sponsored retirement plans and savings options, ensuring a secure financial future.
  • Commute: Easy access to the office with facilities for biking, parking, or public transportation, making commuting convenient and stress-free.