Customer Service Representative
vor 1 Woche
About S-KON Sales Kontor Hamburg GmbH
We are a leading direct marketing company specializing in telecommunications, delivering top-quality sales and marketing services since our establishment in 2003. Our team is dedicated to providing exceptional customer experiences, and we're looking for enthusiastic individuals to join our Customer Service Inbound team.
Job Summary
We're seeking a highly motivated and customer-focused individual to handle customer inquiries, provide personalized service, and maintain accurate customer records. As a key member of our team, you will play a vital role in enhancing customer satisfaction and loyalty.
Key Responsibilities
- Provide exceptional customer service via phone and email
- Offer personalized solutions to meet customer needs and exceed expectations
- Maintain accurate and up-to-date customer records
Requirements
- Positive attitude and eagerness to learn and grow with our company
- Excellent communication and interpersonal skills
- Ability to convey positivity and empathy over the phone
- Fluent in German
- Good computer skills and proficiency in software applications
What We Offer
- Competitive hourly rate and performance-based bonuses
- Add-on for extra hours worked
- Flexible working hours and possibility of remote work after successful onboarding
- Benefits for childcare and gym membership
- Supportive work environment with opportunities for growth and development
- Training on product portfolio, communication, and sales techniques
- Potential for advancement to team leadership roles
- Attractive bonuses and team building events
About Us
We are recognized as a Top Employer by Kununu, and we're committed to creating a positive and inclusive work environment. If you're passionate about delivering exceptional customer experiences and growing with a dynamic team, we encourage you to apply for this exciting opportunity.
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