Aktuelle Jobs im Zusammenhang mit Head of Customer Success Management Onboarding EMEA Head of Customer Success Management Onboarding EMEA - Bonn - SAP Leanix
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Bonn, Deutschland SAP Leanix VollzeitHead Of Customer Success Management Onboarding EMEALocation: Amsterdam Netherlands Ljubljana Slovenia Bonn Germany Munich GermanySAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize plan and manage IT landscapes supporting 1400 customers with Enterprise Architecture Management.We are seeking an experienced...
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Head of Product Management
vor 4 Wochen
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Bonn, Deutschland LeanIX GmbH VollzeitLeanIX aims to become the “Google Maps for Software” LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 850+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Success Associate to join...
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Customer Success Associate
vor 5 Monaten
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Customer Success and Support Team Lead
vor 1 Monat
Bonn, Nordrhein-Westfalen, Deutschland Simon-Kucher VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Success and Support Manager to join our fast-growing Simon-Kucher Engine team. As a key member of our team, you will be responsible for developing and managing a scalable multi-product customer success and support team and operations.Key ResponsibilitiesDevelop and implement customer...
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Customer Success and Support Team Lead
vor 2 Wochen
Bonn, Deutschland Simon-Kucher VollzeitCustomer Success and Support Manager RoleWe are seeking a highly skilled Customer Success and Support Manager to join our fast-growing Simon-Kucher Engine team. As a key member of our organization, you will be responsible for developing and managing a scalable multi-product customer success and support team and operations.Key Responsibilities:Develop and...
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Customer Success and Support Team Lead
vor 2 Wochen
Bonn, Deutschland Simon-Kucher VollzeitCustomer Success and Support Manager RoleWe are seeking a highly skilled Customer Success and Support Manager to join our fast-growing Simon-Kucher Engine team. As a key member of our team, you will be responsible for developing and managing a scalable multi-product customer success and support team and operations.Key Responsibilities:Develop and manage a...
Head of Customer Success Management Onboarding EMEA Head of Customer Success Management Onboarding EMEA
vor 3 Monaten
Head Of Customer Success Management Onboarding EMEA Location: Amsterdam, Netherlands, Ljubljana, Slovenia, Bonn, Germany, Munich, Germany
SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1400+ customers with Enterprise Architecture Management.
We are seeking an experienced and highly motivated Leader to manage a team of 6 Customer Success Onboarding Manager (CSOM), who are responsible for onboarding our Enterprise and Mid-Market customers with the full LeanIX product portfolio. You will be responsible for driving onboarding outcomes, leading your team to deliver outstanding experiences, and ensuring high product adoption and reduced time-to-value. Driving improvements of our customers’ digital onboarding journey in collaboration with Sales, Enablement, and Product is a key responsibility of this role.
WHAT IS WAITING FOR YOU?- Manage a growing team of currently 6 Customer Success Onboarding Managers, acting as specialists in onboarding customers with the full LeanIX product portfolio, across Enterprise and Mid-Market customer segments
- Develop and execute a comprehensive customer success strategy that focuses on high-quality onboarding, customer adoption, and reduced time-to-value, utilizing existing approaches such as digital, self-paced onboarding programs, in-product onboarding and dedicated CSOM onboarding
- Drive improvements in onboarding quality and time-to-value by working closely with the adjacent teams to identify and address product gaps, and by providing customer feedback to inform product development
- Serve as an escalation point for customer issues during onboarding, and work closely with other teams to resolve complex issues and ensure customer satisfaction
- Ensure your team is maintaining high levels of customer engagement, customer satisfaction, and customer retention.
- 5+ years of experience in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Architecture
- Understanding of IT Management, Enterprise Architecture, and Business Transformation Management in Mid-Market and Enterprise organizations
- Expertise in RISE with SAP, S/4HANA transformations and Enterprise Architecture Management is a plus
- Exceptional problem-solving capabilities with the ability to come up with innovative solutions
- Ability and experience to structure and prioritize your work and work of others
- Successful and proven track record in leading and managing a team
- Working knowledge with Sales and Customer Success platforms, e.g., Salesforce and Gainsight
- Fluent in English for all territories; German for DACH, French for France are a plus,
please indicate your language skills in your CV
SAP LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, SAP LeanIX helps organizations make sound decisions and collaborate more effectively. SAP LeanIX serves over 1.400 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), SAP LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit . Your application information might be therefore shared across both SAP and SAP LeanIX recruiting and hiring teams.
SAP LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (700+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.
At SAP LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. SAP LeanIX teams and team members decide together on the work mode which suits them best. Next to that, we have great benefits for you,
SAP LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at jobs@leanix.net. You will be treated with the utmost respect and confidentiality.
All applicants will receive consideration for employment based on experience, qualifications, and competencies. SAP LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.
