Head of Customer Success Management Onboarding EMEAHead of Customer Success Management Onboarding EMEAfmd
Vor 6 Tagen
Head Of Customer Success Management Onboarding EMEALocation: Amsterdam Netherlands Ljubljana Slovenia Bonn Germany Munich Germany
SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize plan and manage IT landscapes supporting 1400 customers with Enterprise Architecture Management.
We are seeking an experienced and highly motivated Leader to manage a team of 6 Customer Success Onboarding Manager (CSOM) who are responsible for onboarding our Enterprise and MidMarket customers with the full LeanIX product portfolio. You will be responsible for driving onboarding outcomes leading your team to deliver outstanding experiences and ensuring high product adoption and reduced timetovalue. Driving improvements of our customers digital onboarding journey in collaboration with Sales Enablement and Product is a key responsibility of this role.
WHAT IS WAITING FOR YOU- Manage a growing team of currently 6 Customer Success Onboarding Managers acting as specialists in onboarding customers with the full LeanIX product portfolio across Enterprise and MidMarket customer segments
- Develop and execute a comprehensive customer success strategy that focuses on highquality onboarding customer adoption and reduced timetovalue utilizing existing approaches such as digital selfpaced onboarding programs inproduct onboarding and dedicated CSOM onboarding
- Drive improvements in onboarding quality and timetovalue by working closely with the adjacent teams to identify and address product gaps and by providing customer feedback to inform product development
- Serve as an escalation point for customer issues during onboarding and work closely with other teams to resolve complex issues and ensure customer satisfaction
- Ensure your team is maintaining high levels of customer engagement customer satisfaction and customer retention.
- 5 years of experience in a customerfacing role in the B2B SaaS industry (or related business) preferably in the domain of Enterprise Architecture
- Understanding of IT Management Enterprise Architecture and Business Transformation Management in MidMarket and Enterprise organizations
- Expertise in RISE with SAP S/4HANA transformations and Enterprise Architecture Management is a plus
- Exceptional problemsolving capabilities with the ability to come up with innovative solutions
- Ability and experience to structure and prioritize your work and work of others
- Successful and proven track record in leading and managing a team
- Working knowledge with Sales and Customer Success platforms e.g. Salesforce and Gainsight
- Fluent in English for all territories; German for DACH French for France are a plus
please indicate your language skills in your CV
SAP LeanIX company is a market leader for enterprise architecture management (EAM) driving the modernization of IT landscapes and continuous business transformation. Its softwareasaservice solutions empower organizations to create transparency enabling them to visualize assess and manage the transition towards their target IT architecture. By offering a datadriven and automated approach enhanced with AI SAP LeanIX helps organizations make sound decisions and collaborate more effectively. SAP LeanIX serves over 1.400 companies globally across various industries including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn and offices in Munich and Berlin (Germany) SAP LeanIX also has a strong international presence with offices in Boston (USA) London (UK) Paris (France) Amsterdam (Netherlands) and Ljubljana (Slovenia). In November 2023 LeanIX became part of SAP. For more information visit . Your application information might be therefore shared across both SAP and SAP LeanIX recruiting and hiring teams.
SAP LeanIX is not just a product in fact its a great place to work. Colleagues (700) from dozens of countries jointly make our vision reality. We believe in transparent communication personal development diverse workforce innovation by creating ideas that prove useful and that our worldclass team deserves the best software stack money can buy.
At SAP LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. SAP LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you
SAP LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative please let our team know at You will be treated with the utmost respect and confidentiality.
All applicants will receive consideration for employment based on experience qualifications and competencies. SAP LeanIX will not discriminate based on race color religion belief political affiliation union membership age sex pregnancy sexual orientation gender identity national or ethnic origin genetic information creed citizenship disability protected veteran or marital status or any other status protected by applicable laws or regulations.
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