Global Head of Customer Solutions Implementation

vor 7 Monaten

Bonn, Deutschland DHL Vollzeit

**Unleash your Potential. Make a Difference.**

We are DHL Freight - a group of 13,000 road cargo experts and Certified Freight Specialists operating in more than 40 countries, who are proud to provide their customers with the best overland freight transport solutions. We are always looking ahead to the next commercial opportunity, anticipating the next global trend. Because at DHL Freight, we're not simply about freight forwarding. We're about forward thinking ways to connect people - and improve their lives.

We are looking for a experienced and dynamic leader with a passion for delivering successful international customer projects for the DHL Freight Solutions department** **at our Global Head Office in Bonn.

In the role of
**Global Head of Customer Solutions Implementation,** you will be responsible for developing and administering project management plans and processes to ensure the successful delivery of international customer projects. You will oversee the entire project lifecycle, from solution design to business implementation and optimization, while adhering to cost, timescale, and quality parameters.

**Your key responsibilities in this role**:

- Lead international customer projects from inception to success, ensuring on-time delivery and high-quality solutions.
- Collaborate with executive leadership and cross-functional teams to drive innovative customer solutions aligned with business objectives.
- Gather and align customer requirements, shaping solutions that exceed expectations and drive improvements.
- Guide and inspire project teams, fostering a culture of excellence and efficiency in customer implementation.
- Proactively mitigate risks, maintain project timelines, and optimize project outcomes within budget constraints.
- Develop business requirement statements and streamline processes for seamless project execution.
- Drive IT integration feasibility assessments and propose effective implementation approaches.
- Foster continuous improvement, creating replicable standard solutions for future customer projects.
- ** Our perfect match**:

- Bachelor's degree in a relevant field (e.g., Business, Engineering, or related discipline)
- Proven experience as a Project Manager in successfully delivering international customer projects (6 years plus)
- Strong understanding of project management methodologies, tools, and techniques
- Exceptional leadership and communication skills with the ability to motivate and influence teams effectively
- Excellent problem-solving and decision-making abilities in high-pressure situations
- Knowledge of industry-specific regulations and compliance standards

**Our culture and benefits**

Additionally, this is what you can expect:

- Flexible working conditions incl. the opportunity of mobile work
- An international team with colleagues from over 30 different countries
- Wellbeing offers: fresh fruit, visits by company doctor, workshops on mental well-being, free and confidential access to counselling and assistance with elderly and child care
- Innumerable corporate discounts and memberships
- Free access to online learning portal coupled with extensive learning and development opportunities within the DHL Group
- And much more

**Your contact**:
Are you ready to start heading in a new direction, professionally and personally? Perfect

For further information on DHL Freight check out this video.

**YOUR FUTURE, DELIVERED.

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