Technical Service Administration Specialist
vor 3 Wochen
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As a Technical Service Administration Specialist (m/w/d) you will be responsible for efficiently managing administrative processes with a customer-centric approach supporting our Technical Services (TS) team in Freiburg. Your primary focus will be to provide top-notch support to meet customer needs in line with established operational procedures, ultimately contributing to the achievement of financial, quality, and customer satisfaction targets.
In this role, a typical day will include:
- Handle various service requests, including customer inquiries and internal service needs
- Review and invoice service orders, with a specific focus on billable orders
- Manage customer direct parts requests, covering order processing and invoicing
- Dispatch engineers for customer and internal demands, overseeing case and work-order management
- Handle onboarding of new or reprocessed equipment, including warranty entitlements and PM-plan creation, coordinating installation plans
- Ensure data integrity within the CRM, maintain connections to other systems, and collaborate with the commercial team to support tenders and operational requirements
WHAT YOU’LL BRING TO ALCON:
- Proficiency in German and French, with high to fluent English proficiency
- Strong Microsoft Office skills, with a preference for SAP and ServiceMax/SalesForce.com experience
- Effective analytical skills to manage complex data interdependencies across systems
- Problem-solving abilities with a logical and analytical approach to generate solutions and resolve challenges
- Customer-focused mindset, emphasizing satisfaction, trust-building, and positive relationships. Shows loyalty and commitment to accuracy, seeks continuous process improvements. Results-oriented, excels under pressure, demonstrates self-motivation, strong organizational skills.
HOW CAN YOU THRIVE AT ALCON:
- You will get a competitive salary & benefit package
- You can work as a member of an international team at a market-leading multinational company
Take your chance and apply directly online with your CV (English version).
Alcon Careers
See your impact at alcon.com/careers
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